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Consumer - FMCG : other From 2009-11 To Current
Duties
Client Satisfaction
Client communication - provide feedback on complaints, etc
Assess clients needs
Start up of new contracts
Establish cleaning plan for all new contracts
Assist operational personnel with inspections to ensure continuous quality service improvement
Establish and devlop workable shifts systems
Profitability (Financials)
Ongoing re-appraisal of existing onctracts with operational personnel
Continuous evaluation of the contracts revenue and profit margins to mazimize profitability
Assist GM in compiling regional and loss presentaion
Control of the salary/ wages expenditure
Investigate and control discrepancies in wages / salaries
Ensure non contractual budgets are met and explain and put action plan for shorfalls
Asset and fleet management of company
Debtors - ensure debtors risk is kept at acceptable levle within your age analysis
Sales and Revenue
Generate non - contractual revenue
Retention of currnet contracts
Generate new business to ensure the region meet it sales target
Human Resources
Recruitment of qualified staff (interview, selection and placement)
Manpower development
Training and development of staff through career path program and development plan
Performance appraisal of Area Manager, Contract managers and supervisors
Adhoc representation in CCMA in conciliation process
Ensure compliance of companys code of conduct
Preside during disciplinary enquiries
Ensure consistent compiance of company policy procedures
Compliance of OHS, EEA, BCEA and LRA
implementation of employment equity act
Continuous engagement with various union
Equipment and Chemicals
equpment safety and conditions
Standardize range of equipment
Standardize range of chemical
Control or ordered and issued chemicals
ISO 90001
Implementation and maintenance of ISO 900 quality system
Company Image
Encourage and ensure staff complies with the companys standard uniform and dress code
Ensure chemicals and equipment store rooms are kept nice and tidy at all times
Food and Beverage : Warehouse Manager From 2008-3 To 2009-10
Duties
Distribution and replenishment to major retailer across Gauteng
Overseeing and maintaining inventory levels to ensure stock availability
Achieve set target and budget
Facilitates training and coach staff through early morning meetings
Control stock losses using preparation sheet based on opening and closing stock counts
Picking of stock over night to prepare early deliveries of stock to customers
Closing stock count at end of business and opening stock counts to be accurate and shorts to be communicated to staff
Receiving of stock and dispatch to be documented and signed for
Cash up and banking to be done daily to avoid working with a lot of money
Full management of warehouse including outbound logistics and running at fast phase
Control stock losses through effective implementation of chain policies and procedures
Maintaining house keeping and expired stock to be written off shelf display
Ensure proper stock control and stock counts to combat shrinkage
Allocating drivers to their route list and make sure that a delivery schedule on daily basis is constant
to avoid customer complaints and queries
Damage stock returned by customers to be reoorded and handling of weekly sales meeting to update staff
on weekly budget and prevention of stock losses (shrinkage)
Retail - Wholesale : Risk Manager (Security) From 2006-2 To 2008-2
Duties
Maintain a high level of customer service and attend to customer queries and complaints at regular times
Alarm call out and control key duty roster to make sure that key out take and in take is recorded and signed for
Detail reporting on performance / opposition activity to branch manager
Superior asset protection - stock loss action programme to be in place
Implementation of loss action plan to combat shrinkage
Implementation of company poklicies and procedures
Emergency procedure - OHASA standards to be in place
Retail check,s - inventory management
Ensure that safety reps are appointed and evacuation drills are conducted regularly to ensure staff and customers safety
Maintain effective deployment and managing of staff to achieve company set standards
Constant merchandisingk, stock control and in- store display
Ensure profitability through effective budget control
Achieve set target and budget
Facilitates training and coach staff
Control stock losses through effective implementation of chain policies and procedures
Ensure promotion are implemented effectively to generate sales
Train, develop and motivate staff
Consumer Goods industries : Field Manager From 2004-1 To 2006-1
Duties
Execute full sales function in the designated area in line wth business strategy and drive, manage volumes for designated
channel and area
Managing shelf health, customer satisfaction and client satisfaction
Managing promotional activities, and management of returns through field staff
(Merchandisers and field marketers)
Ensure disciplinary procedures and labour practive are conducted according to company code of conduct
Implementation of POS at POP objectives
Manage sales and liaise with customers and clients
Monitor new innovations and control expenses
The effective deployment and management of staff, effective subordinates to achieve set objectives
Build premier trade relationship with customer and clients
Managing inter branch transfers of stock from one store to another
Liaison with merchandising planner and provider market information
Sales trends, identifying top and bottom sellers
Ordering of stock - replenishment and store layouts as per planogrmas required by customer and client
Retail - Wholesale : Sales Manager From 1999-1 To 2003-12
Duties
Staff and casual training, staff interviews
Disciplinary procedures and labour practice
Systems training (cross - training), check staff planning and security
Guards and alarms, keys
Exercising ownership on store keys, office keys and safe keys
Implemetation of new strategies that will help combat shrinkage and monthly eetings with staff regarding losses
and action plan to be implemented
Managing of the receiving procedures as per order catalogue and invoices
Monitoring of inter branch transfers to avoid theft (losses)
Liaison with merchandising planner
Sales trends, identifying top and bottom sellers
Ordering of stock replenishment store layouts
Ensuring that pricing on helf stock is up to date and sell by date correct
Promotional set up for sales and ensuring availability of promotional lines
Plan layout, signage, receiving bay, subcontractors
Dealing with subcontractors
Security (security training) ensure full uniform and name badges
Electrical, shop fitters,signage
Maintenance
Sales targets / volume and profitability to be ensured
Meets store budget on daily and monthly bases (this year sales versus last year sales to measure your profit)
Driving slaes performance
Marketing and advertising of promotional lines through instore demos to be effective and efficient
Management of cash banking , spot checks, and ensuring that good liaison between bank reps and company is maintained for cash deposit
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