Key Accounts, Customer Relationship Manager (Key Accounts, Customer Relationship Manager)

Liaise With Customers (External)

• Local, export and distributors

Liaise With Customers (Internal)

• Sales and sales support team, admin & finance team
• Service and repair team and upper management • Promote the company and its products by cold calling new customers for the sales team.
• Follow-up of quote done by myself or the sales rep.
• Maintain and increase sales.
• Assist with the sales and marketing of the company
• Through regular mail shots, promotions and assist exhibitions in order to maintain and increase sales
• Handle incoming queries, and walk in clients, and enquiries. • Follow up on all quotes and tenders.
• Process sales orders and outstanding orders with the relevant sales rep and client.
• Ensure goods are dispatched timeously and follow up with customers to ensure they are happy.
• Assist sales consultants with quotations, catalogues, sales orders etc…
• Help and advise on correct products as well as liaising with distributors. • Keep clients up to date with all promotions and sales.
• Keep up to date on what stock I have available for spares.
• Quote and bring in business for spares on vacuum side and Lab side of the business.
• Advise clients on import delays and reasons.
• Advise client on different products,spares, services and applications.
• Booking in of Laboratory repairs, complete job cards.
• Follow up with relevant technician on repairs. • Keep both client & consultant informed on all progress.
• Follow up on back orders, discounts prices and availability of all stock and spares.
• Handle all complaints.
• Do all after sales follow-ups.
• Find source of supply, obtain quotes from suppliers and negotiate discount.
• Provide sales report weekly.
• Ensure no COD goods are dispatched without payment.
• Meet monthly targets

Products

• Vacuum Pumps – Pompetravaini, Rietschle, Boss, Beka,Side Channel Blowers.Tawi Lifting Equipment
• Lab Equipment – Endecotts, Precisa, Labcon, Scientific
• This equipment is all sold to the Mines, Universities,Printing companies, Food Companies, Resellers

• Act as an overall support to sales and client development teams – Agencies and direct assist to Market research and Technology teams, regarding client service and support
• To direct agencies and provide customer support.
• Tending to all customer queries in a timely professional manner and to ensure a positive overall client experience.
• Thoroughly research and understand the product and stay up-to-date with all the new sites and features.
• Maintain record of customer feedback for future updates and designs.
• Internal CRM development training and feedback to IT regarding products.
• Team Motivation, Sales Managers administration, travel arrangements and all meeting set up in Johannesburg branch

Achieving Sales Targets:

• Selling the Benefits & Values Of Trudon Products & Servicing both New & Existing Clients.
• Customer Contact Primarily Telephonic.
• Maximizes Sales Revenue Opportunities
• Minimize Controllable Losses & Actively Seek Potential new business.
• Establish a Network Of Contacts       

Collecting Information:

• Receiving Audio instructions
• And Anticipate The Customers Requirments.
• Ask Questions To Establish Information Required.
• Establish Information For Proof, Validation or evidence
• Investigate The Current Credit & Advertising status &Exposure Of The Customer.
• Analyse The Exposure Of The Respective Customer Competitors.

Maintaining Customer Relationship:

• Build Customer Loyalty by seeking to understand the Customers needs & Providing Trudon Product Solutions.
• Assist the customer to maximize their Exposure of the benefit of both.
• Demonstrate integrity & Ethical Behavior. Keep Commitments.
• Respond to  Customer concerns with urgency & Follow through.
• Provide support Information & Guidelines, Recommend  New Products For profit & Improvements.
• Respond to Complaints.

Presenting Products:

• Present Ideas to clients bydelivering Telephonic discussion. Advise customers with Innovative solutions and multiple solutions.
• Negotiate Points to the customer.

Administrative Function:

• Obtain clear understanding of Contractual details & agreements.
• Prepare quality ad Layouts following client’s instruction.
• Complete Routine Administration.

Planning & Implementing:

• Efficient co-ordination of Activities.
• Prepare Potential Sale before calling client.
• Manage time effectively and reach daily call rates
• Targets & deadlines.
• Handle questions and challenges Confidently.

• Responsible for advertising on selling bonds and ancillary products to self sourced clients within specified financial parameters.
• Identify and develop personal contacts with estate agents, solicitors, banks and building society representatives.
• Develop effective relationships with clients in order to secure referrals for business.
• Review the status of each Bond application each day to take the appropriate action to address delays in the pipeline.
• Maintain Appropriate and regular contact with clients during the period in which the application is being processed until completion, and maintain contact with the client post completion to determine and satisfy further loan needs and referrals.
• Organization and planning for achievements of targets, and to deliver a good level of service.

Administration Clerk
September 2005- October 2006

• Print broker reports and distribute
• Update ITC’s, LOA’s, check and complete new applications
• Comply with the relevant Annexure and forward applications that comply with Head Office.
• Submit documentation to relevant attorneys, and prepare home loan certificates and value schedules.
• Follow up on the valuations for the consultants and silo queries. once granted printing of the L.O.A.
• Must be done and advise the consultant to call the client.

Switchboard/Receptionist
June 2005- September 2005

• Answering vast amount of calls coming in for consultants and admin
• Taking of messages and collection of daily
• figures from the admin and compiling daily sales figures for the manager

• Front line reception, answering of calls and distributing them to new and used car sales and tending to walk in clients
• Ordering of number plates and general reception work

• Answering of the switchboard and distribution of calls,
• Tending to walk in clients and queries and sending clients to respective consultants.
• Checking on progress of applications for credit cards, check books, and personal loans.

Client Service.

• Printing of clients statements, requesting of taking cash from access bonds
• Applying for credit cards and requesting of check books
• Updating Information on check books.
• Doing FICA for clients, and checking on the settlement figures for credit cards, bonds and personal loans + general customer duties

• Updating of cargo shipment for distribution and preparing Invoices for updating of files and cargo for distribution. 
• Informing clients of shipment coming in or out and delays, filling in of all documentation that’s been captured.