(Manufacturing, Mining, Earth Moving, Technical)

• Generating Sales
• Securing sales by means of negotiation and proficiency.
• The canvassing and securing of new customers.
• Assisting customers with programs and processes.
• Building long term relationships with customers.
• Negotiating payment methods and securing payments with customers.
• Arrange for delivery as per request.

• Specializing in Aero Pneumatics and Turbines.
• Provide a high and efficient standard of service (Standard 99.2% accuracy).
• Product knowledge of Bosch Industrial power tools and units, Werner Wire Wheels, ATA pneumatics.       
• Attending to all inbound telephonic calls (200 p/d) and customer service counter  clients.
• Servicing of existing, respond to new clients; compiling of quotes, providing product and service information
• Processing of all incoming orders on the SAP system.
• Arranging the dispatch, administration of product and services sold.
• Handling of all C.O.D transactions.
• Prompt attention to: All queries, complaints, back orders, special, buy outs and provide technical advice
• Effective liaison with logistics (stores) regarding Customer deliveries, including feedback thereof.
• Machine repairs: processing of repair vouchers, price quotations and follow-ups on all repairs.
• Attend to daily filing; assist with splitting invoices and delivery notes.
• Assist with splitting of invoices and delivery notes.
• Assisting Customers with technical advice.
• Attending to designated external sales representative’s orders, queries and arising issues.
• Providing management with weekly sales reports.
• Assisting with the Manufacturing of abrasive belts from beginning to end. ( 6 months)

• Ensure accurate and correct stock quantities correspond to software database at all times.
• Track and trace variances, or damages to relevant Department managers.
• Maintain a neat and safe working environment, and identify safety and security hazards.
• Ensure accurate and correct picking and loading of stock.
• Ensure that all stock received is accurate, correct and quality is to Company requirements. Any discrepancies to be noted immediately.
• Assist loading and off-loading of trucks with forklift.
• Random stock checks done by myself.
• Motivating and improving my staff’s capabilities and knowledge where possible.

• Attending to all telephonic and floor sales customers.
• Handling of customers queries and complaints, and feedback to customers on a timorous time frame.
• Daily cold calling.
• Compiling and sending of inbound sales tenders and quotes.
• Ensuring all customer orders has been captured.
• Assist and support all external sales representatives’ queries and orders, keeping them updated on related issues and queries.
• Handling of faulty units and claims from customers and solving the problem effectively.
• Compiling sales reports on a weekly basis attending meetings.
• Assisting with loading vehicles.
• Ensuring the production planning and manufacturing is in accordance with customer orders and required time frame.
• Assist debtors department with various account issues.

• Issuing and receiving of parts and units from stores.
• Order and generate purchase orders for units and spares with overseas supplier.
• Liaise with international and local suppliers on a regular basis to ensure ETD and ETA.
• Liaise with importer and assist to ensure there is no delay on shipments.
• Sourcing new suppliers for parts to be supplied locally. (To meet quality and standards)
• Receiving and booking of units into warehouse for repairs.
• Picking and packing spares for branches and arrange courier.
• Maintain correct and accurate stock levels at all time.

• Placing orders for equipment from Suppliers, Domestically and Internationally.
• Ensuring all clearing documents required for imports goes to relevant clearing agent.
• Arranging distribution of Cargo to correct depots.
• Managing costing and budgets on all incoming cargo. Providing quotes, Tax Invoices, Pro-forma Invoices and all relevant Documents to customers.
• Arranging export documentation for all cargo being exported.
• Liaising with International offices on a daily basis.
• Managing of customer queries and complaints.
• Assisting in customer services and part sales.
• Drawing sales information and processing into excel format for sales and support.
• Managing sales forecast and planning.
• Manage and control stripped parts from new machines, until completion.

• Placing orders for equipment from Suppliers, Domestically and Internationally.
• Ensuring all clearing documents required for imports goes to relevant clearing agent.
• Register mobile units with NATIS and Traffic department.
• Processing of goods received into Pastel Evolution.
• Managing costing and budgets on all incoming cargo.
• Providing quotes, Tax Invoices, Pro-forma Invoices and all relevant Documents to customers.
• Arranging export documentation for all cargo being exported.
• Liaising with International offices on a daily basis.
• Managing of customer queries and complaints.
• Assisting in customer services and part sales.
• Drawing sales information and processing into excel format for sales and support.
• Managing sales forecast and planning.

• Coordinate and consolidate shipments for sea, road and airfreight exports.
• Assist sales team with export quotations.
• Negotiate rates with various exports agents, transport and delivery times.
• Effective administration of shipment documents, bill of ladings, commercial invoices, packing lists,
• Certificate of origin and custom documents.
• Assist accounts with relevant docs End to end operational exports (opening files, gather cargo and origin information, ensure documentation and invoices are in place
• Track Shipments with clearing agents, following up on collections and deliveries

Heneways Freight Services
Warehouse Freight Controller
March 2004 - October 2005

Globeflight Worldwide Express
Collections Agent, Operations Assistant
1998 – 2003

SAA
Apprentice Aircraft Mechanic
1996 – 1997