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Windows, Internet, MS Excel, E-Mail, MS Access, Microsoft, MS Outlook, MS Explorer, MS PowerPoint, MS Publisher, MS Word, Windows (basic)
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Service : Deputy Manager of Communication: Outreach Division From 2008-11 To 2009-5 Duties Managed Publications, IEC Website, IEC Call Centre and Internal Brand Communication
Assisted in project managing the IEC Call Centre (SITA) up until final registration for the National and Provincial elections 2009
Wrote articles, collated material and edited the internal newsletter ? Vota News
Initiated the qualitative research and analyses thereof, wrote the preliminary content and sourced visuals, kick starting the IEC project in developing the book The Journey of the IEC 1997 - 2007
Developed an exhibition stand for the Results Operations Centre (ROC) and managed the information division
Updated the IEC Website. Managed and edited content as provided by various departments
Managed relevant stakeholder relationships
Conducted general research on other electoral bodies for IEC benchmarking purposes
Worked on an SABC Education,IEC partnership initiative, a core objective being voter education, which included targeted youth
Service : Public Relations Manager From 2006-6 To 2007-7 Duties Developed and implemented the Integrated Marketing Communication and Brand Strategy for PRISA which included both internal and external communication. As an accredited SDF (Accredited Skills Development Facilitator), Was able to diagnose internal organisational shortcomings and implement the necessary internal brand development processes
Lead and managed the frontline, membership, registration and the CPD (Continuing Professional Development Programme) team Wrote regular monthly progress reports for the EXCO Managed PRISA membership as well as identifying potential members Redesigned and updated membership forms Responsible for both internal and external communication Established the first electronic newsletter for members Updated the PRISA website regularly Managed PRISA public relations activities Managed CPD workshops Introduced relevant CPD workshop topics through an interactive relationship with key industry professionals Responsible for communication with key PRISA regional members. Managed strategic client relationships in South Africa and across external regions. Responsible for ongoing identification of potential opportunities for the institute, initiating complimentary relationships. Ensured that internal and external stakeholders were kept informed about operations, business objectives and key business issues Managed the department budget Identified potential opportunities for the institute, initiating new relationships and recommendations that identified innovative opportunities Established trade and barter agreements, partnerships and strategic alliances in order for effective implementation of the branding strategy Designed and provided content of proposals for trade agreements Initiated a partnership with Vega the Brand Communications School and introduced a corporate workshop focussed on the importance of Branding in Public Relations Negotiated with VWV (experiential marketing specialists) to hold the special event workshops at the VWV venue Implemented motivational skills training for my team and had positive results with visible improvements in daily productivity
Achievements: Selected as a fitting candidate to succeed Margaret Moscardi as the CEO of PRISA (reference: www.google.co.za,PRISA President?s Report)
TEMP ASSIGNEMENT
Market Support Associates (Freelance position) Period: May ? June 2006 Position: Interviewer and Analysis of Qualitative Research
Role: Involved with research projects on an ad hoc basis
African Response Period: 27 February ? 1 April 2006 Position: Key Account Manager
Role: Worked on various accounts such as BMW, City of Johannesburg and the Accor Hotel Group. Focused on Customer Relationship Management and customer retention
Internship at Y&R Gitam , Wunderman Period: 26 September ? 4 November 2005 Position: Strategic Planning and Client Service
Role: Worked on brands including Volvo, Microsoft, Clover Danone, Classic FM and MTN. Conducted research, competitor analyses and strategies
Justine Avon (part-time whilst studying) March 2004 to August 2005 Position: Sales Representative (Number: 2267787)
Role: Direct Marketing - sold the Avon product range to a varied clientele
Mthombo IT Period: April 2004 to June 2005 Position: Client Relationship Management and Corporate Bookings
Role: Managed client relationships at the Ellis Park suite for various national and international sporting events.
Airline - Aviation : International Senior First Class Flight Attendant From 1990-3 To 2002-11 Duties Customer Relationship Management Acted in the position of on-board manager and senior purser Ascertained passengers? interests and requirements Ensured compliance to SAA standards of quality and service Adhered to international health, safety, customs and inoculation requirements Compiled written reports on equipment and technical faults Marketing, sales and management of onboard duty free products, which included inventory control Ensured highest possible standards of hygiene, cleanliness and client services Managed quantities of on-board supplies and implementing necessary steps to manage and control Performance evaluation, management and motivation of cabin crew Training, development, mentoring and coaching of cabin crew Attended to issues around discipline and grievances
Achievements: Recipient of the Gold certificate in achieving over 90% for the SAAFARI course Selected by the Executive Domestic Manager as a ?Difference Maker? for outstanding work performance Invited to participate the new uniform launch in 1992 Received achievement awards in recognition of supreme service Initiated an improved customer service approach in interacting with passengers, which resulted in improving optimal customer value satisfaction A thorough understanding of all flight attendant processes resulted in being selected to act in the positions of Onboard Service Manager and Purser Received numerous letters from passengers expressing their gratitude for exceptional service, professionalism and dedication
Banking : Foreign Trade Officer From 1988-3 To 1990-2 Duties Facilitated payments with foreign banks on behalf of clients importing goods
Determining the accuracy of all supporting documentation for imports pre foreign bank payments
Ensuring payments was processed timeously to avoid interest charges
Redesigned the filing system
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