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Internet, Accpac 360, Facebook Ads, MS Excel, MS Word, MS Explorer, MS PowerPoint, Internet Marketing, Adobe Flash, E-Mail, MS Access, Microsoft
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Engineering : Customer Services From 2016-05 To Current
Duties
Performing routine administrative tasks including dealing
with incoming and outgoing enquiries on products.
•?Assist Sales representatives in marketing our products
•?Manage daily services for customers i.e. Quoting, Tendering,
processing orders and invoicing.
•?Assist in product and order dispatch documentation
•?Resolve problems related to product dispatch as well as late
delivery.
•?Assisting customers in placing and tracking orders.
•?Ensuring customer satisfaction
WORK EXPERIENCE:
o Entering orders of customers in electronic order management systems
and following up processing
o Informing customers through mail or telephonically on order dispatch
dates
o Ensuring purchase orders, invoices and dispatch papers are matching
accordingly
o Answering incoming calls and emails and providing answers to
customers’ requests
o Working on Sage300 system
SKILLS AND ABILITIES IN CURRENT ROLE :
•?Excellent Customer Service experience
•?Skilled In conversing with customers in a verbal and written
English Language
•?Professional attitude in following protocol and guidelines of
the company
•?Excellent product knowledge with abilities to resolve issues
•?Skilled in working in a team environment and motivating
customer sales representatives
OTHER WORK EXEPERIENCE (2017-CURRENT):
Job Shadowing: Marketing
Learnt how our marketing website works and how it is
updated with content monthly
Job Shadowing: HR
Learnt how to effectively conduct disciplinary hearings,
counselling. Learnt how to work through external CV’s for
new positions in the company
Learnt how to conduct meetings with regard to internal and
external issues.
Assisting in Skills development and training initiatives within
the company. Conducting disciplinary hearings and
counselling.
Act as a Safety Representative for the admin workforce in the
company.
OTHER SKILLS AND ABILITIES:
•?Portuguese Fluency
•?Computer Literate and Internet Savvy
•?Adaptability
•?Time-management
•?Strong work Ethics
•?Self-confident
•?Able to handle pressure
•?Well Organised
•?Self-motivated
•?Enthusiastic
•?Able to speak confidently in front of large groups of people
•?Team Player
•?Creative
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