Qualifications: Relevant Diploma at NQF level 5 Experience: 2 - 3 years’ experience in Debtors administration and Collections. COMPANY VALUES Drive growth and innovation Deliver great service Passion Act with integrity Results orientated Urgency Be disciplined JOB SUMMARY To ensure the timeous and effective collection of debtors on behalf of the Company REPORTING Reporting into the Debtors Supervisor HIGH LEVEL KEY PERFORMANCE AREAS Accurate and timeous preparation of invoices to Clients Obtain invoicing data from all regions for the entire Group Accurate Vat Calculations Capture data for invoicing purposes All customers to be invoiced timeously Deliver / mail / courier invoices and confirm receipt thereof Contact customers nationally to obtain turnover and commission figures timeously Complete income vs. budget schedules, for monthly management reports Ensure that Accrued Income is accurate and managed correctly Process accurate and high quality invoices Timeous collection of debtors Post receipts for all monies received to date Print age analysis when necessary, which accurately reflects monies due by clients Phone customers and confirm payment date Ensure that payment is made by each customer, by due date Complete weekly debtors report, highlighting problems and provide appropriate solutions Discuss problems with Debtors Manager, Financial Manager and Client Executive when necessary, providing reason for problems and possible solutions Handle all queries from customers, staff and management, obtain the necessary information and take corrective action when necessary Effective administration Capture data for, and where possible upload the relevant information from, systems for all ledgers for all companies Check accuracy of data captured Ensure data input is balanced and when necessary, obtain corrections from original sources Scan data for integrity, consistency, accuracy and completeness and obtain correct data when necessary File invoices Distribute debtors reports and commission statements Effective provision of information (BU and auditors) Prepare accurate income schedules for BU Prepare and submit copies of documents to internal and external clients e.g. invoices as requested Assist auditors with debtors’ receipts and queries Effective customer satisfaction Monitor complaints received Follow up on complaints Solve queries Provide feedback Escalate queries when unable to resolve Effective Self-Management Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained Demonstrate consistent application of internal procedures Plan and prioritise, demonstrating abilities to manage competing demands Demonstrate abilities to anticipate and manage change Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs Key Competencies Communication Organisational commitment Teamwork & collaboration Relationship building Agility Performance & results driven Continuous growth & improvement Resilience & stress management Service excellence Analysis & problem solving Planning & prioritisation Quality & detail excellence Financial acumen