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- Capturing and taking minutes of meetings from Financial Advisors interaction with clients;
- Capturing ,processing and following up on applications ( also checking that applications are completed correctly) , servicing and any other requirements;
- Ensuring that compliance documentation and Financial Needs Analysis (FNA)accompany all new business and/or client servicing;
- Checking that the Record of Advice (ROA) and FNA mirror one another and further that the Compliance is completed correctly;
- Ensuring that all Compliance documentation is loaded on X-plan for the Internal Compliance Officer as well that all FNA’s are attached to Xplan on a daily basis;
- Keeping records and ensuring documentation is completed as required by the FAIS Act, FICA Act and relevant legislation;
- Obtaining Client Authorities for preparing portfolio’s via Astute, Fact Finding , checking them as well as uploading quotations prior to Financial Advisor/s meeting with the client;
- Ensuring that ALL portfolio’s are prepared one week prior to the Advisor/s meeting with the clients;
- Checking the diaries and appointments for quality control prior to Advisor/s meeting with the client;
- In house servicing – Upgrade’s and downgrades
- Ensuring that new business is processed timeously and that any outstanding quotations are followed up on – Pipe and new business must be followed up daily;
- Dealing with queries, difficult clients and complex queries that may be received by the Advisor/s and the Financial Planning Practice;
- Interact with Clients Diligently and Fairly;
- Striving to assist your broker/s in achieving and exceeding sales targets;
- Contacting clients for beneficiary changes / Wills /arrear premiums /replacements /broker changes/ lapses / cancellations and ensuring that we try to save this business;
- Liaise with broker consultants and Insurance Companies; Sending out communication and liaising with clients to keep them updated;
- Following up on leads and campaigns;
- Check the database for possible new business and ensure that details on system are up to date and correct;
- Contacting clients for counter-offer letters and declines;
- General administration and In- House servicing/new business; and Must attend all training sessions and further the employee is required to complete and pass the FICA assessment.
- Assisting clients in going from blue to gold on Vitality.
- Checking all user groups are linked Directors, Shareholders, Trusts, Trustees, Employer/Employees etc
- Changes to Buy & Sells & ensuring they are updated annually
To apply immediately for this position click here: www.totalrecruitment.solutions/candidate_registration_1.aspx?JobID=73003&referrer=Unique
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