|
|
Position Summary The Facility’s Sr. Manager coordinates and oversees the different departments involved in the Facility’s operation in order to guarantee the Company experience.
Supervises resources administration and ensures communication between collaborators.
Responsibilities
Oversee Facility’s operation and functionality to guarantee service standards
Verify alignment of service provided according to the standards of the Company experience
Ensure financial targets and other agreed targets are met in all metropolitan departments
Drive Company Facility business to increase profits
Oversee periodical assessments and forecasts of facility’s financial performance against budget, financial and operational goals
Review working practices to ascertain if it is successful and if not, devise an alternative
Develop plans to increase efficiency and reduce costs
Ensure execution of preventive and corrective actions, regarding maintenance, operations,
Talent Planning & Acquisition / Facility´s Sr. Manager KPO Confidential 2
safety and security, information technologies and general services
Work with each metropolitan department heads to get the best performance from staff
Ensure Company facility operates smoothly
Ensure customer requirements are met in a timely manner
Ensure compliance with regulatory agencies and organizations, such as unions relationship
Drive initiatives in the management team and organizationally that contribute to long-term operational excellence
Play a significant role in long-term planning, including an initiative geared toward operational excellence
Monitor working climate and deliver communications solutions when needed
Provide follow up to yearly and monthly programs related with the collaborators engagement
Identify opportunity areas and provide improvement strategies
Oversee payroll management
Serve as Company’s facility spokesperson Key Project Deliverables
Results Statements
Complaint Statistics
Human Resources Reports
Company Intelligence Quarterly and Annual Report
Key Performance Indicators
Quality Index
Customer Satisfaction Index
Budget Variance
Operations Expenses Ratio
Revenue Growth Rate
Turnover Rate
Collaborators Engagement Rate
Talent Planning & Acquisition / Facility´s Sr. Manager KPO Confidential 3
I.3 Key Relationships Reports to Sr. Director
Direct Reports
Customer Service Operations Jr. Associate, Receptionist, Entry and Exit Counters Associate, Establishments Jr.
Associate, Point of Sales Associate, General Services Jr. Associate Indirect Reports None
Internal Interactions Area
Purpose Finance Review results statements periodically for aligning budget and sale strategies
Group Sales
Support in the implementation of group sales strategies for all different sales channels to help increase profits Marketing Support in the implementation of marketing campaigns and promotions to help increase profits
Industry Partners
Liaise between the facility and State Government Level External Interactions Area Purpose
External Institutions
Follow up daily business issues that may surge
Suppliers
Provide support if required
Qualifications
Educational Background
Business Administration, Tourism Educational Degree Bachelor’s Degree
Work Experience
Minimum 5 years of experience in Business Administration Areas Position’s Specific Knowledge
Accounting Management Knowledge
Edu-entertainment Operations
Advanced Level of English
Competencies
Company’s Quality Focus, Driving Results, Creativity and Innovation
To apply immediately for this position click here: www.totalrecruitment.solutions/candidate_registration_1.aspx?JobID=55066&referrer=Unique
|