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Financial Services : National Training Manager From November 2007 To 2007-09
Duties
Development of Department from scratch
Training of Assessors and Moderators
Report to HR Manager
Started Betterbond Training Department
Implementation of the Workplace Skills Plan via a training needs analysis.
Design, development of vocational learning and skills programs.
Assist in the identification of core competencies of jobs and aligning of training to facilitate the achievement of competence for job incumbents.
Delivery of planned learning interventions, industry specific training, soft skills and office 2007.
Ensuring that Betterbond are fully accredited with the Bank seta
Design and delivery of induction training.
Design and development of all training policies and QMS.
Identification of skills shortages.
Employment equity reporting and management via the Betterbond skills academy.
WSP Reporting
Update and implement BEE in company
Implement Occupational Health and Safety Act
Retail : Manager Training & Development From April 2000 To November 2007
Duties
ASSISTANT OUTLET MANAGER (April - December 2000):
Stock Administration
Marketing Standards
Cost Control
Customer Service
Credit Control
General Trainee Duties
PROMOTED TO FLEET ADMINISTRATION MANAGER (January 2001 - 2002)
Control Fleet of 2 000 vehicles
Responsible for budgeting
Responsible for registration and annual licensing of fleet
Implementation of the Workplace Skills Plan for the relevant division.
Recruit and Select Learners for Ellerines Skills Academy
Promotion and communication of the Skills matrix.
Assist in the design, development of vocational learning and skills programs for the organization.
Assist in the identification of core competencies of jobs and aligning of training to facilitate the achievement of competence for job incumbents.
Delivery of planned learning interventions.
Management of the processes of assessment and moderation for all vocational learning interventions in the division.
Design and delivery of training courses.
Application of the QMS for all training conducted in my division.
Identification of skills shortages.
Manager IT Training and Development
(Business Annalist)
(Promotion) (October 2005 - September 2006)
Training
Compiling and distribution all IT related training Material.
Maintaining training material on the Intranet and organizing and conducting Head Office and regional Training.
User Acceptance Testing
Develop test plans for User Acceptance Testing and performing the role of tester
Interaction with Business Process Owners (BPO’s) with regards to software specifications and writing of specifications.
Take ownership of the Incident Management Lifecycle from Initiation to Closure and ensure that the Incident Management process is efficient and effective and is followed.
Manage all Incidents on HEAT within the agreed Service Level Agreement parameters and ensure that the appropriate escalation takes place.
Identify and implement improvements within the approved Incident Management process.
Ensure that quality Management Reports are produced and review all Incidents regularly (daily, bi-weekly, monthly) and take appropriate actions.
Manage agent/call logger’s resource availability to maximize the efficiency of skilled resources.
On a regular basis he Analise Support Desk metrics i.e. Call Volumes, Abandoned Calls etc and initiate actions to ensure Continuous Improvement.
Manage Incidents that is referred to Third Party vendors and make sure that all my staff is productive and developed on a regular basis.
Management of lecturing on all management seminars. Developing junior and middle management via short course training - developing and seminar costing.
Lecturing
I am lecturing on all levels of staff in the company. I lecture on soft skills and company specifics and is also involved in regional training. (road shows)
Admin
I am responsible for all office admin, witch is the following:
Payment of all invoices
Reconciliation of hotel accounts
Booking of flights
Booking of hotels
Update of company policies and procedures
Annual budgeting for training expenses
Assessments
I am involved in the assessment of our learners that is on learnerships on NQF level 2 & 5 as well as skills programmes.
Moderations
I am also involved in the moderation of our learners that is on learnerships on NQF level 2 & 5 as well as skills programmes.
: Manager - Africa Supply Chain Academy From 2011-05 To Current
Duties
Logistics and Supply Chain : Learning and Development Executive and Senior Instructional Designer/Project Manager From 2007-09 To 2011-08
Duties
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Implemented projects approved by the UTi Business teams.
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Track the progress of the project and ensure that all milestones are reached.
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Ensured compliance with the Skills Development Act legislation and its requirements.
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Ensured all initiatives were compliant with regards to legislative requirements.
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Ensured all training and development initiatives were compliant, planned and budgeted.
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Determined and applied for learnerships and skills programmes that reflect the business and individual needs of UTi SA and aligns to the code of good practice for BBBEE, Employment Equity, and Skills Development in my division.
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Developed UTi SA SDF group strategy in support of UTi "Client as One" company objectives.
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Ensured that there was a skills matrix by job function/profile and identify core, fundamental & elective requirements for UTi SA.
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Determined training structure and required resources to support structure centrally and within business units.
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Developed and managed training infrastructure budget centrally.
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Designed online learning programs on the UTi Online Learning Platform (Cornerstone).
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Assisted with the mapping and roll out of the Online Learning Platform.
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Liaised with business unit leaders to determine training needs for each financial year.
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Oversaw reporting and communication of training related issues to internal teams and external reporting to legislative bodies.
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Ensured cohesion and management of training project teams.
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Managed 15 staff members’ in-line with HR policies and procedures, & the basic conditions of employment act.
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Managed staff individual development and performance plans.
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Ensured that all training projects are successfully rolled out to key internal clients (business).
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Followed the instructional design process to ensure that all learning materials are of the same standard.
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Represented UTi South Africa on the Road Freight, Freight Forwarding and Material Handling Manco’s.
Managed the L and D Africa department in the absence of the L and D Director Africa.
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