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Head of Operations (FMCG)


Candidate: 39215
Available: Available
Location: Tshwane (Pretoria)
Gender: Male
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Head of Operations
Negotiable
Immediate
White
40
39215
Matric
Grade 12
B.com Operations:
Business Management Level 1:
Grade 12:Afrikaans, English, Accounting, Economics, Business Economics, Maths, Computer Science
Micros (POS), Wimax, MS Access, Tracking containers, Internet, Photoshop, Freightware, Compaq, MS Works, Pastel, NEC, Bloomberg, MS Projects, N+, Virtual PC Softwares, Adobe Photoshop, Syspro, MS Explorer, MS PowerPoint, PABX, MS Word, VIP Payroll, Windows (basic), MS Outlook, CCTV, FMCG Mainframe, MS Excel
Securities - Commodity Exchange : Head of Operations From 2016-03 To 2016-11
Duties
  • Management of day to day company operations
  • Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
  • Effectively setting out goals and objectives for the team, including those for supervisory roles that fall under my reporting line and structures
  • Acting as a role model and always behaving in line with company values
  • Driving employee engagement by personal interaction and engagement with the team in order to develop and coach them in their duties and responsibilities
  • Managing contractual budgets in line with financial targets
  • Managing SLA and other contracts
  • Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
  • Ensuring there are sufficient trained, licensed and vetted staff working at all times to meet customer and contract requirements
  • Ensuring contract required training and screening / vetting has been completed for all security staff
  • Developing professional customer relationships, responding appropriately to customer requests and concerns
  • Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
  • Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules

Logistics and Supply Chain (For Retail / Wholesale Products) : Head of Operations From 2016-12 To 2021-07
Duties
  • Sales Management (End to End, Regional Managers and reps reporting to me)
  • Sales forecasts and budgeting accordingly
  • Finance: Debtors, Creditors, Petty Cash and Salaries
  • Planning for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of the business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Manage procurement processes and coordinate material and resources allocation
  • Manage supply chain and logistics (End to End)
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations
  • Formulate business strategy with others in the executive team
  • Strategic planning
  • Operational pipeline design and implementation
  • Supply chain, logistical as well as Import/Export pipelines and structures
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer reten
  • Ensure compliance with local and international laws (e.g. data protection, Logistics, Import/Exports)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements

Retail - Wholesale : Commercial Operations Manager (Supply Chain) - Kenya & Nigeria From 2010-01 To 2016-02
Duties
  • Direct and coordinate activities of business or departments/outlets concerned with the production, pricing, sales and/or distribution of products
  • Manage staff, preparation of work schedules and assigning their respective duties
  • Establish and implement departmental policies, goals, objectives and procedures in accordance with organizational structures
  • Determine staffing requirements, Interview, recruit and train new employees and/or oversee those personnel processes
  • Work with procurement managers and buyers to source the right products
  • Negotiate contracts with suppliers and customers
  • Control manufacturing and delivery processes
  • Plan and implement logistical strategy, ensuring targets are met
  • Oversee product storage, handling and distribution
  • Use computer software to track goods from origin to delivery
  • Work on forecasts and inventories, keeping an accurate record of the process and analyzing performance
  • Manage the costs involved while maintaining quality
  • Ensure you're aware of exactly what is happening throughout the supply chain
  • Manage and motivate a team of supply chain staff
  • Improve the overall supply chain performance and look for any possible innovations to the process
  • Develop new and existing relationships with suppliers
  • Manage and minimize the risks (for example operational or reputational) that could affect or interrupt the supply chain
  • Consider the environmental impact of the supply chain in order to meet sustainability targets
  • Implement new technologies and stay alert to new trends and developments in the sector.
  • Managing Major customer accounts
  • Collecting customer feedback and market research
  • Quarterly reports to EXCO and shareholders
  • Increasing business opportunities through the various channels
  • Undertaking strategic analysis and planning
  • Long term / sustainable business plans
  • Controlling income, expenditure and cash flow of the business
  • Business Modeling and risk assessments
  • Market and channel segmentation
  • Trade Channel Architecture both formal and informal
  • Tracking and database alignment

Consumer Products - FMCG : Regional Manager From 2008-01 To 2009-12
Duties
  • Achieving business goals and revenue targets.
  • Overseeing daily operations, managing budgets, and setting performance objectives.
  • Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
  • Developing and implementing business, marketing, and advertising plans.
  • Managing internal and external stakeholder relations and negotiating contracts.
  • Planning, evaluating, and optimizing operations to be efficient and cost-effective.
  • Ensuring products and services comply with regulatory and quality standards.
  • Ensuring company standards and procedures are followed.
  • Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
  • Dealing with escalated customer issues, incident reports, and legal actions.
  • Managing sales representatives
  • Managing key accounts (Shoprite Checkers, Pick ‘n Pay, Marko etc.)

Information and Communications Technology Company : I.T Operations Manager From 2004-02 To 2007-12
Duties
  • Maintain and optimize local company networks and servers
  • Be responsible for device and password management
  • Oversee data backup and system security operations (e.g. user authorization, firewalls)
  • Manage installations, upgrades and configurations of hardware and software
  • Assess system performance and recommend improvements
  • Resolve issues escalated by technicians and engineers
  • Ensure data is handled, transferred or processed according to legal and company guidelines
  • Provide support and guidance to stakeholders via help desk
  • Control costs and budgets regarding IT systems
  • Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
  • Develop IT policies and practices

Retail - Wholesale : Assistant Store Manager From 2000-04 To 2004-01
Duties
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (e.g. sales processes, orders and payments)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitor and maintain store inventory
  • Evaluate employee performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing Sales Associates
  • Monitor retail operating costs, budgets and resources
  • Suggest sales training programs and techniques
  • Communicate with clients and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers
  • Research emerging products and use information to update the store’s merchandise
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all employees adhere to company’s policies and guidelines
Tshwane (Pretoria)
Faerie Glen
Afrikaans
English
Yes
Negotiable
Yes
Not Known
Available
Yes
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