Internal Sales Supervisor

• Capture orders (Key Accounts) on Embrace (Put dates as and when customer requires and customer specific requirements e.g. Freight forwarders, deliveries cut-offs)
• Send picking slip report (follow up on picking slips generated)
• Ensure that all orders that came in are attended to the same day they come in
• Place orders for local items as well as foreign stock items with Procurement department
• Handle credit note enquiries and requests
• Send credit note tracking report to all Managers
• Pull Backorder reports to be sent to Internal Sales team
• Release back orders when shipments (Airfreight and Sea freight) come in
• Monitor stock control (weekly conference calls with suppliers UK, DUBAI)
• Handle account queries, delivery queries, inventory, pricing, payment issues
• Handle credit note queries and requests
• Invoice stock on Pastel (Exports Sales) – programme phased out
• Weekly forecast meeting with Supply Chain Manager, Procurement and Supply Chain team from UK
• Send daily Sales reports
• Send prompt responses to customers on any enquiries
• Send weekly Sales reports to Directors, Managers, Supervisors and Reps
• Capture Sample request (report on samples issued to management)
• Attend weekly meetings with Logistics, Warehouse and Ext Sales
• Assist Technical Sales with calibration of gas monitors as well as quotes on gas detection
• Offer alternative product when stock is not available
• Capture forecast orders
• Allocate stock on forecast orders (When stock comes in)
• Build customer relationships and encourage up-selling or branding conversions
• Oversee on 2 ladies performance and smooth running of the department
• 5 STAFF MANAGEMENT

Detailed Function

• Supervises internal sales activities on selected accounts and negotiates sales price and discounts in consultation with Sales Director.
• Supervises personnel and develops internal sales and sales support staff.
• Reviews progress of internal sales roles.
• Provides quarterly results assessments of internal sales staff’s productivity.
• Coordinates proper company resources to ensure efficient and stable internal sales results.
• Assists internal sales personnel in establishing personal contact and rapport with all customers at any level
• Interprets short- and long-term effects on internal sales strategies in operating profit.
• Holds regular Formulates all internal sales policies, practices and procedures.
• meeting with internal sales staff.
• Supervises the sales administration function, streamlining processes and systems wherever possible, and advising Managing Director on maximizing business relationships and creating an environment where customer service can flourish.
• Responsible for the planning, direction, organization and control of internal sales representatives to accomplish specific objectives.

Internal Sales
July 2012 – March 2014

• Liaising with customers by telephone, fax and email
• Answer telephones (Give price and availability)
• Attend to all customers queries internally and externally.
• Provide customers with quotations and product specifications when requested.
• Processing customer orders through Embrace system, making sure all details are correct.
• Liaise with warehouse personnel i.e. stock, deliveries and discrepancies.
• Send backorder report to customers.
• Informing customers of stock availability and deliveries.
• Advising customers on their account status and pending orders.
• Processing sample orders for Sales Executives.
• Liaise with Sales Executives regarding sales leads.
• Upselling by offering customers products on promo or special price volume based.
• Doing general administration such as filing customer documentation accordingly.
• Advise Manager of stock requirements on a weekly basis.
• Prepare product schedule for air freight orders and follow up with purchasing.
• Process sample requests from Sales Execs
• Filing weekly
• Assist with other ad hoc duties as may be required by Supervisor

• Telesales (Knowledge of product and company procedures).
• Order processing (Extreme accuracy and knowledge of order process and ensure smooth running of order input to delivery).
• Internal and External customer liaison.
• Internal admin and office duties (neat and structured work ethic, follow up on completion skills, DO IT NOW attitude, recording and filing sales documents and orders).
• Releasing of stock.
• Monitoring of stock order process.
• Representative and regional sales force liaison.
• Tracking deliveries.
• Photocopying and faxing.

• Do promotions for Halewood Breweries Clients i.e. Liquor Stores, Pubs and Clubs
• Introducing new and existing products to customers on site
• Offer incentive upon purchase of the product on promotion

• Prepare tender for assessors to apply for.  Select the appropriate assessor for the learners.  Apply for learnership grants at the FoodBev Seta
• Register all the employees who will be taking part on the learnership program
• Ensure that the learners have the correct time-tables
• Ensure that there are rooms of the learners
• Screening calls for the Skills Development Facilitator
• Filling documents, typing reports and updating records
• Prepare Boardroom for meetings, take minutes
• Manage the Skill Development Facilitator diary
• Book venues, travel arrangements and lunches
• Prepare food vouchers for learners

• Ensuring all customers receive excellent service in a professional & efficient manner
• Producing weekly reports
• Assisting with queries
• Maintaining an efficient and proactive environment
• Meeting with suppliers and clients
• Works closely with management
• Assisting with procurement with stock take
• Ordering of local stock
• Daily sales reports
• Back  and Future order reports
• Keeping track of all new models, providing clients with compatibilities of different products
• Product sourcing
• General filing
• Processing and invoicing corporate and retail orders
• Invoicing and stock dispatch of local counter sales (COD )

• Visit all households and institutions assigned to me and administer the relevant Census 2011 questionnaire(s) correctly in accordance with instructions
• Keep regular contact with my fieldwork supervisor and consult him on any problems that may affect my work
• Check that all questionnaires are complete, consistent and legible
• Complete progress report and submitting them to my supervisor
• Ensure that all material are kept in a safe environment

Previous Position Held

Springs Road Safety Forum (July 2006 – 2011)
Member (volunteer) - weekends
Assist with scholar patrol crossing
Road safety campaign awareness
Assist with despatching of scholar patrol uniform
Assist with scholar patrol training