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JOB PURPOSE
- To provide an efficient sales coordination service to Production, Sales and directly to the Client
JOB FUNCTION
- Orders, contracts and confirmations of delivery dates are confirmed and compared with the original
- quotation; customer is communicated with accordingly
- Customer status reports are sent to all customers every 7 days
- All customer queries are investigated and responded upon as soon as all relevant information is
- obtained
- All customer complaints as well as progress on resolution thereof are communicated to the manager
- as well as the relevant sales person
- Daily communication with customers on the progress of their orders
- Request for payments for allocated accounts are raised when necessary
- All outstanding client payments are expedited every 2 days
- Invoices and proof of delivery documents are recorded on the electronic document management
- system
- Documents are typed, distributed and filed as per departmental policy
- Logging and investigation of incidents, compliments and innovations and response provided within
- requested period
- Waybills, site instructions and site acceptances are filed correctly
- The invoice register is updated daily and all correspondence is saved in relevant electronic job file
- All paperwork is completed accurately and approval is received
- Order intake process, as defined by the company is followed
- All orders from the client are sent to the relevant department on the same day along with the original
- quotation
- Critical orders are handled urgently by following the correct channels within the Division
- All orders are expedited daily and order delays are investigated and communicated to the customer
- as soon as they are raised
- Reception duties, manage interfaces with visitors, manage switchboard.
QUALIFICATION
- Grade 12
- 2 years relevant administration experience
REQUIREMENTS
- Good communication skills
- Attention to detail
- Planning and Organizing skills
- Quality orientation
- Customer focused and presentable
- Computer Literacy
To apply immediately for this position click here: www.totalrecruitment.solutions/candidate_registration_1.aspx?JobID=64036&referrer=Unique
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