GENERAL JOB DESCRIPTION (overview description of the job)
Manage and lead the projects department in execution of duties for purpose of opening and revamping of outlets.
Manage all project planning, design and execution for the Franchise stores including new stores, revamps and relocations.
Liaise, negotiate price and source suppliers for new fittings and maintenance
Conduct valuations of equipment used for stores (new or old equipment)
Plan, organise, lead and manage design and development of new shop concepts and equipment
Manage departmental staff in achieving all objectives.
Plans, organises, directs, controls and coordinates special programmes or projects
DETAILED JOB DESCRIPTION:
Projects:
- Initialise and capture building project data through departmental and other meetings
- Schedule project to execution through use of various data bases and documentation
- Manage and control outlet design including assistance of draftspersons and critical path
- Manage and negotiate franchisee and landlord requirements through discussions with stakeholders
- Appoint contractors, nominate and interview, manage and control procedures
- Manage and control project executive process (building works) through detailed management and control of critical path, budget, quality and deadlines
- Manage and control the shop opening through achievement of deadlines and management of supplier deliverables
- Manage project closure process including final settlements to turnkey
- Benchmark allowable costs for the execution of projects by suppliers
Valuations:
- Conduct survey of equipment on instructions from legal department
- Establish value of equipment both new and replacement
- Manage and control equipment handling process
Suppliers:
- Source competent suppliers
- Coordinate supplier appointments, manage workload and responsibilities of suppliers to control Franchisee and Franchisor risks
- Manage and maintain customer/supplier relationships, resolve problems and issues
- Manage obtain and approve pricing structure from suppliers
Franchisee enquiries, maintenance and development:
- Handle all enquiries from franchisees and direct to relevant departments and service providers
New equipment development:
- Source new equipment through identification of Franchisees, Staff and Directors meetings and instructions
- Develop new equipment, manage and coordinate progress of design team, suppliers and other stakeholders
General department management:
- Manage financial, HR and other resources
- Display leadership skills management process
- Build effective working teams, though suitable management approach
- Identify training need (skills gap analysis) and notify HR/Training Department
- Handle interdepartmental/individual conflict and apply suitable measures to combat/prevent it
Manager Core Competencies:
Ethics:
- Behave in a fair and ethical manner and foster high standards of integrity and honesty
Accountability:
- Hold self and others accountable for company policies, procedures, standards and responsibilities
- Ensure effective controls are developed and maintained to safeguard integrity of organisation and ensure assignments, projects, work orders etc. are completed in a timely manner and within budget
Equal opportunity:
- Provide equal opportunity for all employees on basis of merit and without regards to race, colour, religion, sex, age or any other discriminating criteria. This includes recruitment, salary, training, promotion, transfer and benefits
Technical credibility:
- Maintain high levels of proficiency in core competencies
- Understand and apply procedures, requirements, regulations and policies
- Seek to expand knowledge of current technical, business practices impacting on work of the organisation
Manage financial resources:
- Demonstrate broad understanding of financial management practices in carrying out assigned responsibilities
Manage staff development:
- Ensure self and all staff develop high levels of proficiency in core competencies
- Inspire, motivate and guide others towards goal achievement
- Empower others by sharing power, authority and information
Manage diversity:
- Manage diversity in creating and environment in which people who are culturally diverse can work together cooperatively and effectively in achieving organisational goals’
- Value cultural diversity and other individual differences in the workplace
Manage change:
Manage change by assisting self and others to adjust rapidly to new situations
- Encourage staff to adapt appropriate behaviour and work methods in response to new information changing conditions and/or unexpected obstacles
- Assist self and others to maintain focus, intensity and persistence even in adverse, evolving situations
Manage teams:
- Ensure that the right information is provided to the right people at the right time to make good decisions
- Take advantage of the collective expertise of employees to carry out the organisation mission
- Encourage knowledge exchange
- Display initiative, effort and commitment in carrying out the organisation mission
- Act in a proactive and achievement oriented manner
- Consistently encourage, develop, sustain and reward cooperative working relationships
- Understand team dynamics and how to facilitate good teamwork
- Foster commitment, team spirit, pride, trust and group identify
Performance management:
- Understand roles and responsibilities of all staff
- Use effective and appropriate HR practices in managing staff
- Deal immediately and appropriately with employee issues and problems
- Ensure all staff are treated in a fair and equitable manner
- Ensure all staff have clear understanding of expected performance
- Routinely meet with own staff to provide feedback on progress toward performance expectations
- Take action to reward, counsel or remove employees as appropriate
- Assess employees’ unique developmental needs
- Provide development opportunities to maximise employees potential and contribution to achievement of organisational roles
- Create a work environment that encourages creative thinking and innovation
- Encourage staff to be open to developing new insights into situations and applying innovative solutions
- Foster flexibility and open exchange of ideas
- Recognise the differences in people and what motivates them
- Utilise appropriate techniques to encourage and support staff in meeting or exceeding desired outcomes
- Understand factors that affect employee morale
- Create an organisational climate which promotes enthusiasm and dedication to achieving organisational goals
- Treat employees as the organisation’s most valuable asset
- Consider and respond appropriately to the needs, feelings and capabilities of different employees in different situations
- Behave in a tactful, compassionate and sensitive manner at all times
- Treat others with respect at all times
- Actively listen and clarify information as needed
- Foster an atmosphere of open communication
- Persuade others and gain cooperation from others in order to obtain information an accomplish goals
- Facilitate win-win situations
- Identify and take steps to prevent potential situations that could result in unpleasant confrontations
- Manage and resolve conflict and disagreement in a positive and constructive manner in order to minimize negative impact
Never create or contribute to conflict, unpleasant interpersonal interactions or negative work environments