Key Responsibilities (duties are not limited to the list as there may be other factors and challenges that may be experienced):
- Monitor and administrate networks, servers and technology tools for optimal performance
- Ensure security of networks, servers and business critical data
- Continuously build and improve an internal wiki with technical documentation, manuals that fulfils IT and business policies
- Identify problems and implement solutions, systems and automations
- Troubleshoot issues and outages as well as assisting the desktop support team with incident management
- Develop expertise to train staff on new technologies
Daily activities
- Assisting the Desktop support team in resolving tickets quickly and efficiently.
- Administrating users on all systems
- Administrating Virtual server hosts, Virtual machines and Windows Servers fulfilling multiple roles
- Administrating SaaS platforms to maximise value
- Implement all change through the correct change management process
- Fulfilling IT Service requests - such as provisioning of hardware software
- Assisting the IT Manager in designing automated process workflows to drive team and business efficiencies
- Implementing IT strategies and plans
Candidate Profile:
- Bachelor's degree in Computer Science is desirable but not a strict requirement
- 3 years+ experience in a system's administrator role
- Ability to effectively manage time to achieve objectives
- Effective communication skills
- Problem solving