Permanent - Internal Sales Representative - Ekurhuleni (East Rand) - South Africa

Duties/Responsibilities:

• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email, if unable to assist to forward queries to the relevant person.
• Keeping up to date with product information.
• Creating and maintaining a database of current and potential customers.
• Explaining features of products.
• Staying informed about competing products.
• Upselling products.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.
• Daily inventory check on ERP System, reporting to Global Sales Manager on any shortages.
• Preparing and following up on quotations as requested by the Sales team.
• Reporting on RFQ conversion rate to Global Sales Manager
• E-mailing quotes to customers cc-ing relevant sales team member in the email.
• Communicating with Receiving and Inventory department on status of deliveries.
• Preparation of documents and receiving of payments for Counter Sales.
• Communicating with (Storeman) on what needs to be prepared for collection for Counter Sales.
• Communication with Customers on order status.
• Assess basic competitors by analysing competitor information and trends and identifying sales opportunities.
• Follow-up and resolution of outstanding Purchase Orders on a weekly basis reporting all findings to Global Sales Manager

• 2 -3 Years internal sales experience.
• Proficiency in Microsoft office.
• Excellent communication skills, both verbal and written.
• Good organisation skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening skills.
• Ability to achieve targets.