Permanent - Customer Services Clerk - Johannesburg (CBD) - South Africa

CONDENSED LIST OF DUTIES:

• Handle Members/Applicants queries.
• Providing Members/Applicant with correct and relevant information/documentation.
• Ensure that Members/Applicant documents are completed correctly.
• Making use of Oculus programme to verify information.
• Assisting Members/Applicant in completing documentation.
• Scanning and verifying documents.
• Liaising with claims clerks responsible.
• Interviewing and verifying Members/Applicants
• Distribution of documents submitted from Members/Applicants to relevant departments  
• Submitting daily and monthly statistics.

MINIMUM REQUIREMENTS:

• Grade 12

BASIC WORK EXPERIENCE REQUIRED:

• Minimum of 1 year related/admin experience.

KNOWLEDGE AND SKILLS:

• Good communication and interpersonal skills.
• Computer literacy.
• Telephonic etiquette.
• Customer services oriented.
• Be committed and flexible.
• Problem solving and dispute resolution skills.
• Be an excellent team player.
• Ability to work under pressure