Reporting to Dealer Principle
Maintains a balanced inventory consistent with the requirements of the Retails Clients Sales, Workshop, Body Refurb Shop, Wholesale accounts
Hires, trains, motivates, counsels and monitors the performance of all parts department staff
Manage staff and delegation of duties
Control and approval of all staff overtime, standby and other payroll issues
Prepares and administers an annual operations budget for the parts department
Establishes pricing parameters in each customer category that generate enough gross profit to product a satisfactory profit while maintaining customer loyalty.
Establishes individual parts inventory levels and balances them for maximum turnover, daily stock movement repots
Ensures that parts inventory turns over, and little to no ageing parts to be kept
Monitors and adjusts inventory to minimize ageing parts
Ensures that all parts are properly tagged, binned and packed
Supervises stock order procedures
Set and create min and max levels
Control of department consumables account
Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 90% of all orders
Analyses sales, expenses and inventory monthly to maintain profit goals
Develops and administers an aggressive wholesale parts program, sales campaigns and specials to product profit or dispose of ageing parts
Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers
Works with the service manager and body shop manage to ensure a timely turnaround of parts needed for internal jobs
Attends managers meetings
Holds weekly department toolbox talks
Analyses departmental operations and storage layout and revises as needed for maximum effectiveness
Provides technical assistance to parts department employees
Monitors parts department employees payroll records
Create and manage staff standby roster
Coordinates a prompt, efficient and timely flow of paperwork
Directs shipping and receiving efforts to ensure timely processing
Control all parts collections, deliveries and parts vehicles movements
Monitors daily and monthly reports such as efficiency, productivity and stock movement reports
Develops and utilises a lost sales tracking report
Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
Takes advantage of all manufacturers advertising and establish co-op advertising
Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
Sourcing of alternative suppliers and price negotiations
Handles customer complaints immediately and according to the dealerships guidelines
Ensures that all dealership purchases are properly accounted for before payment is made, double check all invoices and creditors for payments
Establish and control all parts refunds and credit notes
Assists in the collection of debtors accounts
Supervises and assist HSE to ensure that work area is kept clean and safe
Enforces safety requirements, including but not limited to forklift training and operation
All stock control and stock losses