REPORTING TO Sales Manager
PURPOSE OF THE JOB: To support the sales team by acting as the client liaison relating to orders, promotions and pricing
KEY RESPONSIBILITIES:
Initiating contact with customers to confirm orders where relevant sales rep is unable to do so
Ensure that orders are executed promptly and accurately when receiving orders from customers
Keep customers informed throughout the process whilst their orders are being prepared and relay information regarding unavailable stock etc
Resolve any stock and system related queries that may arise at any point in time
Ensure that a back order list is received from the warehouse on a daily basis to inform the customers and to assist customers in making alternative arrangements where necessary
Routine communication with the creditors department is critical to confirm if customer’s accounts are on hold and relay relevant information to sales rep
Assist Warehouse and Operations teams during stock take
Regular communication with sales reps if their customers are experiencing any issues or have any queries
You may be required to assist with other tasks as and when operationally required
Support sales representative