Key Accounts Administrator
The Key Accounts Administrator plays a crucial role in managing and nurturing relationships with the company’s most important clients. This position involves coordinating with various departments to ensure client needs are met, handling administrative tasks related to key accounts, and contributing to the overall satisfaction and retention of these clients.
Key Responsibilities:
Client Relationship Management:
Serve as the primary point of contact for key accounts, addressing inquiries and resolving issues promptly.
Maintain strong relationships with key clients through regular communication and exceptional service.
Understand client needs and work proactively to meet their expectations.
Administrative Support:
Assist in the preparation and management of contracts, proposals, and other client-related documents.
Maintain accurate records of client interactions, agreements, and transactions.
Coordinate with internal teams to ensure timely delivery of products and services.
Account Coordination:
Monitor and track account activities, ensuring all client requests and projects are completed on schedule.
Work closely with sales, marketing, and product teams to align efforts and provide seamless service to key accounts.
Prepare regular reports on account status, sales performance, and client feedback.
Billing and Invoicing:
Manage the invoicing process for key accounts, ensuring accuracy and timeliness.
Assist with the resolution of billing issues and discrepancies.
Track payments and follow up on outstanding invoices as necessary.
Data Management and Analysis:
Maintain up-to-date client information in the CRM system.
Analyze account data to identify trends, opportunities, and areas for improvement.
Provide insights and recommendations based on data analysis to enhance client satisfaction and account growth.
Support Sales Efforts:
Assist in the development of account plans and strategies to achieve sales targets.
Support the sales team in preparing for client meetings and presentations.
Contribute to the identification and pursuit of upselling and cross-selling opportunities.
Qualifications:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Proven experience in account management, customer service, or a similar administrative role.
Proficiency in Microsoft Office Suite and CRM software.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize effectively in a fast-paced environment