Job Purpose The IT Helpdesk Technician serves as the first point of contact for end-users seeking technical assistance and support. This role is responsible for diagnosing and resolving hardware, software, and network-related issues in a timely and professional manner. The technician ensures optimal system performance and user satisfaction by providing effective troubleshooting, clear communication, and proactive maintenance. By supporting daily IT operations and contributing to continuous improvement initiatives, the IT Helpdesk Technician plays a critical role in maintaining the organization’s technology infrastructure and enhancing overall productivity. Tasks and responsibilities • Provide IT helpdesk support to internal departments, medical practices, sleep labs and hospitals • Attend to tickets logged regarding IT and Maintenance issues timeously • Troubleshooting/Upgrading of IT Infrastructure (internal networks and CCTV) when and where necessary • Troubleshooting and Diagnosing of Neurodiagnostic systems at Sleep Labs and hospitals • Obtaining quotations for repairs, new hardware/software and/or services • Preventive maintenance on IT equipment for all departments, branches, and practices • Ensuring systems are secure • Perform Quality Control on medical equipment returned from customers. • Perform repairs on medical equipment returned from customer. • Maintaining the asset register of all departments, branches and medical practices. • Collections and Deliveries from/to suppliers, customers, Sleep Labs, and hospitals when necessary • Performs clerical duties such as filing, photocopying, and collating on request from line manager • Ensuring that procedures and Policies are understood and followed. Please see Company Policy and Procedures • Ensuring open communication between relevant departments, branches, and clients • Keep work area and tools neat and clean.