Permanent - Field Service Technician - Kathu - South Africa

Main Responsibilities:

• The Technician will provide service to the customers for company machines

Accountabilities / Key Performance Areas

• Repairing and maintaining equipment according to company standards with no re-work.
• Accurate troubleshooting (fault-finding)
• Field service vehicle, diagnostic tools and special tools, care and ownership.
• Adhere and comply with company policies.
• Adhere and comply with MHSA (Mine, Health, Safety Act.)

Responsibilities

• Carry out inspection and report on company equipment which shall be submitted to the factory (PIR) 
• Carry out service, troubleshooting and repairs as per OEM standards and requirements. 
• Carry out an HIRA (Hazard Identification Risk Assessment) before starting with any task on the mine or workshop. 
• To complete/oversee the repairs of any defect found. 
• Complete complaint, cause and correction on service job card for sign off. The customer or representative of the company on completion of a task must sign Service report and delivery notes. 
• Timely complete all relevant administrative requirements, including, but not limited to service job cards and technical data sheets. 
• Downloading of machine/Engine software, variables and Data protocol with company diagnos tics (Sculi) and distributing to the correct responsible person. 
• Work according to OEM standard repair times. 
• Use and understand diagnostic equipment. 
• Choose innovative ways to carrying out tasks in a safe manner.  Operate electrical and mechanical equipment pertaining to the job, i.e. power tools. 
• Ensure integrity of all related tools of trade. 
• Work according to occupational health, safety and environment requirements. 
• Work according to the Mine health and safety act. 
• Supervision of employees where applicable, artisan assistant, apprentice. 
• Co-ordination and collaboration of employees working on the same equipment. 
• Helping where needed and carrying out any reasonable request. 
• Needs to attend training courses, online and in Springs. 
• Will work shifts, which do not correspond to normal shift times.  Required to work overtime at very short notice. 
• Required to be on standby as scheduled. 
• On occasions have to sleep out of town away from home for extensive periods. 
• Report to site supervisor of all equipment defects and note on service report. 
• Provide training to customers about correct usage of equipment and maintenance. 
• Provide training to customers maintenance staff on correct service and maintenance practices.
• Carry out inspection and report on company equipment which shall be submitted to the factory (PIR) 
• Carry out service, troubleshooting and repairs as per OEM standards and requirements. 
• Carry out an HIRA (Hazard Identification Risk Assessment) before starting with any task on the mine or workshop. 
• To complete/oversee the repairs of any defect found. 
• Complete complaint, cause and correction on service job card for sign off. The customer or representative of the company on completion of a task must sign Service report and delivery notes. 
• Timely complete all relevant administrative requirements, including, but not limited to service job cards and technical data sheets. 
• Downloading of machine/Engine software, variables and Data protocol with company diagnos tics (Sculi) and distributing to the correct responsible person. 
• Work according to OEM standard repair times. 
• Use and understand diagnostic equipment. 
• Choose innovative ways to carrying out tasks in a safe manner.  Operate electrical and mechanical equipment pertaining to the job, i.e. power tools. 
• Ensure integrity of all related tools of trade. 
• Work according to occupational health, safety and environment requirements. 
• Work according to the Mine health and safety act. 
• Supervision of employees where applicable, artisan assistant, apprentice. 
• Co-ordination and collaboration of employees working on the same equipment. 
• Helping where needed and carrying out any reasonable request. 
• Needs to attend training courses, online and in Springs. 
• Will work shifts, which do not correspond to normal shift times.  Required to work overtime at very short notice. 
• Required to be on standby as scheduled. 
• On occasions have to sleep out of town away from home for extensive periods. 
• Report to site supervisor of all equipment defects and note on service report. 
• Provide training to customers about correct usage of equipment and maintenance. 
• Provide training to customers maintenance staff on correct service and maintenance practices.

• Field Service Technician (replacement) – MIN Division
• Grade 12/NQF 4
• Candidate must be a trade tested Auto Electrician / Earthmoving Equipment Mechanic
• 4-5 years’ experience post apprenticeship

Years of Experience

• Minimum 4-5 years’ experience on earthmoving equipment.

General Skills:

• Good written and verbal communication skills in English
• Must have experience working with Earthmoving machines that require programming, automation, etc.
• Must have EMT industry experience
• Must have experience in the following : Hydraulic, engines and basic electrics
• Must be able to read schematics

Computer Skills

• To perform this job successfully, an individual should have extensive knowledge of all Microsoft
• Office products such as Outlook, Word; Excel and PowerPoint.

Job-related Skills

• Electric, Hydraulic and Mechanical faultfinding skills.
• Welding skills.
• Excellent written and verbal communication skills in English.
• Team work
• Demonstrates a technical aptitude and ability.
• Communication skills to build strong relationship with customers.
• Ability to identify potential hazards.