Permanent - Call Centre Sales Consultant - Ekurhuleni (East Rand) - South Africa

Purpose of the Job:

• Responsible for contacting potential clients, assessing their financial needs, and offering debt counselling solutions. This role involves both inbound and outbound sales, lead follow-ups, and maintaining strong customer relationships while guiding clients toward financial stability.

Responsibilities:

• Contact prospective clients via phone, email, or other communication channels.
• Explain the benefits and process of debt counselling clearly and persuasively.
• Conduct basic financial assessments to determine client eligibility for debt review.
• Maintain accurate records of client interactions and update CRM systems accordingly.
• Achieve daily, weekly, and monthly sales targets.
• Provide exceptional after-sales support and follow-ups.
• Stay updated on industry regulations and debt counselling policies (e.g., National Credit Act).
• Handle objections and address client concerns in a professional manner.
• Collaborate with other departments (e.g., compliance, admin) to ensure smooth onboarding of clients.

Experience and Education:

• Matric / National Senior Certificate
• Registered Debt Counsellor (advantageous)
• Insurance industry experience

Competency Skills and Knowledge

• Proven experience in sales (preferably in debt counselling, financial services, or call centre).
• Strong communication and negotiation skills – both written and verbal.
• Ability to work under pressure and meet sales targets.
• Basic understanding of debt counselling, credit reports, and financial hardship solutions
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Possess strong problem solving and decision-making skills while using good judgement.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers, and management.
• Proficient in English & Afrikaans.
• The ability to work independently.