Permanent - Record Maintenance Clerk - Johannesburg (CBD) - South Africa

• Service fixes, combination of member records.
• Adding and fixing of member Fund options.
• Member static detail changes.
• Corresponding with members and companies, re: benefit statements, Fund membership etc.
• Integrity reports: Fixing of historical data / data integrity.
• Linking of old funds.
• Updating and requesting membership cards.
• Requesting of benefit statements for individual members + companies on request.
• Phone queries regarding Fund options and benefit statements.
• Assisting internal and external customers.
• Assist with training if needed.
• Assist with all reports presented.
• Provide weekly feedback to supervisor on work completed.

Minimum Requirements:

• Matric (Grade 12) with aptitude for figures.
• Good attendance and reliability.

Basic Work Experience Required:

• Minimum 2 years’ experience in Contributions or Claims.

knowledge and skills

• Knowledge of Fund Rules and Benefits.
• Knowledge of ‘Natural / Phoenix/Oculus’ or company specific systems.      
• Must be able to work under pressure.
• Excellent communication skills (verbal and written).
• Excellent telephone etiquette and customer service skills.
• PC and keyboard literacy.
• Must be trustworthy and be a team player.
• Accurate and attention to detail.
• Excellent numerical skills.
• Good planning, organizing and follow up skills.
• Good interpersonal skills – willing to assist and go the extra mile.
• Problem Solving Skills.
• Good reconciliation, negotiation, administration and query resolution skills.
• Deadline driven/results orientated.