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Qualifications and Competency Criteria
• Essential: Grade 12 pass
• A+, N+, MCSE or related qualifications
• Job specific in-service training to understand customer needs, and associated products.
o Proficiency will be determined by both theory test results and practical assessments.
o Periodic assessments and performance evaluations to assess ongoing competency.
Experience
• Minimum 2 years’ experience in IT technical support.
• Previous experience as a field technician is preferred.
Knowledge, Skills and Abilities
• Strong knowledge of Windows operating systems, Microsoft Office, Office 365, and network infrastructure
• Familiarity with remote desktop tools and remote support
• Fluent in English and Afrikaans
• Well organised and have a systematic approach to problem solving
• Attention to detail, quality, and accuracy
• Performs well under pressure
• Ability to work independently without supervision with the ability to take initiative and be proactive
• Drivers Licence (Code B)
• Own reliable transport preferred
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