Permanent - Export Area Manager - Ekurhuleni (East Rand) - South Africa

Reporting to Exports Manager

Job Purpose

To Drive and grow market share (including exports and sales) of a product by Brand and SKU and related services to existing customer base to ensure optimal levels of satisfaction is achieved, and hunting for new customers and opportunities.

Key Performance Areas

1. Achieving Sales Targets and Market share (40%)
2. Stock Management (5%)
3. Debtors (10%)
4. Document Control, Administration and Reports (10%)
5. Governance (5%)
6. Stakeholder Management and Customer retention (20%)
7. People Management (5%)
8. Financial Management (5%)

Key Performance Areas:

Achieving Sales Targets and Market Share:

• Develops and implements an action plan to meet the strategic goals / export strategy, aligned with Export Manager and Strategy.
• Adheres and monitors all the applicable policies and procedures governing the export / distribution relationship to ensure good business practice and compliance.
• Conducts bi-weekly SBO meeting with Export Manager on status of new business.
• Identifies and targets new business and prepare a business case.
• Introduces new marketing and promotion ideas and ensures alignment with the Company Marketing strategy

Stock Management:

• Monitors buying patterns of all customers to assist in the forecasting of stock requirements monthly.
• Ensures proper planning and monitoring of consignment stock in line with stock movement.
• Assists the customer in managing own stock levels and mix.
• Liaises with Warehouse on an ongoing basis to ensure optimal availability of stock to resolve any outstanding queries

Debtors:

• Co-responsible with debtors for effective, timeous collection of outstanding debtors’ monies.
• Collaborates with and ensures that all debtors are within their agreed terms and helps in resolving customer queries.
• Pro-actively manages customers with potentially high risk for the Company and liaises with debtors in respect of any action planning that needs to be done.
•  Communicates with Customers regarding credit terms, statements and payments

Document Control and Administration:

• Ensures all relevant permits are valid and renewal requests are actioned in a timely manner, in conjunction with Export Administrator.
• Canvasses and opens new customer accounts based on their viability as future customers.
• Assists with the credit application process.
• Provides the customer with stands, P.O.S.        material and claims procedure training.
• Updates customer database by providing new information regarding new customers and/or updating existing information.
• Monthly calling cycles to be prepared prior to the start of the month.
• Call sheets to be compiled for each customer and updated after each visit.
• Ensures that call sheets are compiled for each customer and updated after each visit

Governance:

• Monitors the operation of controls and procedures in order to ensure the integrity of the company.
• Identifies and monitors departmental risks.
• Develops and maintains a risk register, as well as a system to monitor the dispositions of results communicated to management.
• Implements action plans to address internal and external audit findings, continuously monitor progress against these plans.
• Ensures compliance with relevant legislation and policy frameworks within functional area to prevent fruitless, wasteful and irregular expenditure.

Stakeholder Management and Customer Retention:

• Establishes and maintains effective working relationships through collaboration with stakeholders and relevant interests.
• Represents the company in meetings with Customer
• Identifies and solves problems creatively whilst demonstrating a high level of integrity in line with the company's core values.
• Provides advice and guidance to Management on internal stakeholder related matters.
• Implements and monitors the stakeholder management system

People Management:

• Monitors and measures performance of internal and external service providers.
• Identifies areas of development and draws up action plans to address poor performance.
• Sets performance objectives for Internal and External service and support teams.
• Adheres to implementation of the HR policies within the division

Financial Management:

• Contributes to the budget preparation process.
• Ensures the effective, efficient, economical and transparent use of financial and other resources.
• Monitors expenditure against budget and ensures spending occurs within budgetary limits and the company's financial guidelines, report deviations to direct Manager.
• Explores opportunities to reduce costs

Minimum Qualifications:

Bachelor’s Degree in Sales and Marketing or related fields (NQF 7)

Advantageous:  Bachelor’s Hons Degree in Sales and Marketing or related fields (NQF 8)

Minimum Experience:

6-8 years’ experience in Sales and Marketing within the Manufacturing environment of which:

3+ years should be exposed to the SSA Sales environment

Technical Competencies:

Computer Literacy (MS Office Suite;  SAP, ERP Systems and job-specific software systems).