Job Purpose
- To ensure operational efficiencies and day to day operations of the retail store to meet profitability and sales targets whilst ensuring quality- and customer demand standards are achieved.
Key Performance Areas
- Retail Store Management (50%)
- Compliance (10%)
- Customer Service Management (20%)
- Staff Supervision (10%)
- Cost and Financial Control (10%)
Key Performance Areas
- Contributes to creating and recommending strategic plans and reviews in order to achieve operational objectives and day to day operations of the store.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
- Ensures availability of merchandise and services by approving contracts and maintaining inventories.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.
- Secures merchandise by implementing security systems and measures.
- Protects employees and customers by providing a safe and clean store environment.
- Maintains the stability and reputation of the store by complying with legal requirements.
- Determines marketing strategy changes by reviewing operating and financial statements.
- Completes store operational requirements by scheduling and assigning employees and following up on work results.
Key Performance Indicators
- Strategic plans successfully implemented.
- Customer satisfaction index.
- SLA requirements honoured and maintained to the highest standards.
- Availability of merchandise and inventory aligned with customer contracts and requirements.
- Pricing policies formulated and implemented successfully.
- Trend analyses conducted and outcomes applied to the benefit of the business.
- Marketing and promotional initiatives and plans in place.
- Achievement of profitability targets.
- Security systems and risk preventative measures in place to secure store.
- Safety regulations, legal and related stipulations complied with.
- Alignment between marketing strategy and financial objectives (budget).
Compliance
- Operates within controls and procedures in order to ensure the integrity of XCE.
- Identifies and monitors risks within own department and area of responsibility.
- Assists in the maintenance of a risk register, report discrepancies or areas of concern to management.
- Compliance with applicable controls and procedures.
- Risks identified and monitored – risk register in place.
- Risks reported to Manager.
- Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful and irregular expenditure.
- Provide a safe working environment, adhering to Health, Safety and Environmental procedures and ensuring they are understood and practiced by the team at all times.
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
- Availability of documentation and records.
- Cost and expenditure monitored – waste minimized.
- SHE procedures and principles adhered to.
- Compliance with applicable legislation / ISO and other regulations.