Reporting to the Commercial Executive
JOB PURPOSE:
To provide strategic oversight and management of the sales administration function, ensuring timely and accurate sales order processing, contract management, and adherence to company policies. This includes ensuring contracts are drafted correctly, reviewed, negotiated, and executed, supporting sales efficiency and legal compliance.
JOB FUNCTION:
Pricing and Contract Governance:
Achieve target margins for standard products through effective management of price lists, ensuring timely review, update, and distribution.
Collaborate with Executive Management to formulate pricing policy aligned with company objectives.
Manage company risk through effective use of order holds and approval routes.
Manage access to customer portals for retrieving enquiries, submitting quotes, and invoices.
Sales Administration Management:
Manage the end-to-end order-to-cash process.
Ensure accuracy in sales documentation, CRM records, and customer databases.
Monitor sales targets and pipeline progress.
Prepare regular and ad hoc sales reports for management.
Coordinate with finance for invoicing, payment tracking, and revenue recognition.
Conduct and present findings from regular open sales order audits and reports.
Sales Contract Management:
Draft, review, and negotiate commercial contracts including sales agreements, NDAs, SLAs, and framework agreements.
Engage Legal and Risk Department before and during contract review and preparation.
Ensure contracts comply with internal policies and relevant legal regulations.
Track contract renewals, expirations, obligations, and key deliverables. Support risk assessment and mitigation during contract negotiations.
Stakeholder Management:
Present consolidated results and insights to the executive team.
Act as the liaison between legal, sales teams, and clients during the contract lifecycle.
Support sales staff with advice related to payment terms, quote validities and non-standard terms and conditions.
Support Debtors Department in the collection of payments from customers.
People Management:
Plan, select and develop manpower capabilities and support career development.
Monitor company policies including but not limited to disciplinary, travel, vehicle, credit card and cell phones and ensure that they are consistently applied.