Key Responsibilities:
Operational Management:
- Oversee day-to-day branch operations, ensuring the timely and cost-effective delivery of services.
- Coordinate and optimize the use of resources, including vehicles, personnel and equipment.
- Implement and enforce safety protocols to ensure a secure and accident-free work environment.
Team Leadership:
- Recruit, train, and develop a high-performing team of logistics professionals.
- Foster a positive and collaborative work culture, promoting teamwork and accountability.
- Conduct regular performance evaluations and provide constructive feedback to team members.
Client Relations:
- Build and maintain strong relationships with existing clients, ensuring their satisfaction with our services.
- Identify opportunities for business expansion and collaborate with the sales team to secure new clients.
- Address client concerns and resolve issues in a timely and effective manner.
Financial Management:
- Develop and manage the branch budget, ensuring financial targets are met.
- Monitor and analyze financial performance, identifying areas for improvement and cost saving opportunities.
- Collaborate with the finance department to ensure accurate billing and invoicing processes.
Compliance and Quality Assurance:
- Ensure compliance with industry regulations, company policies, and safety standards.
- Implement quality assurance processes to maintain high service standards.
- Conduct regular audits to assess and improve operation