Permanent - Intermediate Business Systems Analyst - Johannesburg (Incl. Northern Suburbs) - South Africa

Department:  Business Systems (IT Division)

Purpose of the role:

The Intermediate Business Systems Analyst (BSA) is responsible for analysing, documenting, and facilitating business and system requirements across the company's core business applications. This role supports the successful delivery of projects and change initiatives by ensuring clarity and alignment between business stakeholders, developers, and testers.

The Intermediate BSA works closely with Product Owners, Developers, Testers, and Project Managers to translate business needs into clear functional and non-functional requirements, user stories, and process flows. The role plays a key part in the SDLC by supporting solution design, requirement validation, and UAT coordination.

Outputs/Key Performance Areas:

Gather and document business and system requirements:  Clear, validated BRDs, user stories, and process flows

Conduct stakeholder workshops and analysis sessions: Stakeholder needs clearly captured and prioritised

Create supporting documentation (flows, mockups, scenarios) -  Documentation is complete, structured, and up to date

Support backlog grooming and sprint planning:  Stories are clear, sized, and ready for development

Collaborate with Developers and Testers:  Requirements translated into working solutions

Assist with UAT planning and coordination: UAT test cases defined; issues tracked and resolved

Maintain traceability of requirements across SDLC: Full lifecycle visibility from concept to deployment

Identify opportunities for process improvement:  Recommendations made and logged for consideration

Qualifications/Certifications:

Bachelor’s degree in Information Systems, Industrial Engineering, or related field

Certification in Business Analysis (e.g., ECBA, CCBA) or Agile Product Ownership is advantageous

Agile and SDLC methodology knowledge required

Experience and Skills:

• 3–5 years’ experience as a Business Analyst or Systems Analyst in an IT or business systems environment
• Proven ability to gather, analyse, and document detailed business and functional requirements
• Experience working in Agile delivery teams, writing user stories and acceptance criteria
• Proficiency in Jira, Confluence, or similar tools for documentation and backlog management
• Ability to facilitate workshops, stakeholder interviews, and process mapping sessions
• Understanding of system integration principles and data flow mapping is advantageous
• Excellent communication skills and attention to detail

Competencies:

• Business and Systems Analysis
• Requirements Gathering and Documentation
• Process Mapping and Problem Solving
• Communication and Stakeholder Engagement
• Agile User Story Writing
• SDLC Fluency
• Critical Thinking and Detail Orientation

Unique work conditions:

• Works across multiple systems and departments
• Must balance concurrent initiatives of varying size and complexity
• May need to participate in after-hours UAT or go-live support when required