Permanent - Retail Manager - Tshwane (Pretoria) - South Africa

We are seeking an experienced and results-driven Senior Retail Manager to lead operations at a large-format hypermarket. This leadership role is responsible for overseeing all retail functions, driving sales performance, optimizing customer experience, and ensuring operational excellence across departments. The ideal candidate is a dynamic leader with a proven ability to motivate large teams and deliver exceptional commercial outcomes.

Key Responsibilities

• Oversee the daily operations of the hypermarket, ensuring smooth and efficient business performance across all departments.
• Lead, develop, and motivate a team of over 200 retail employees to achieve sales, service, and operational targets.
• Implement effective sales and marketing strategies to drive revenue, enhance customer engagement, and increase market share.
• Manage stock levels, inventory rotation, merchandising standards, and supplier relationships to ensure optimal product availability.
• Ensure full compliance with health, safety, and regulatory standards at all times.
• Analyze sales data, KPIs, and market trends to identify opportunities for growth and continuous improvement.
• Handle customer queries and complaints with professionalism and a service-oriented approach.
• Collaborate closely with supply chain, finance, and marketing teams to optimize profitability and operational efficiency.
• Conduct regular performance reviews, training sessions, and coaching interventions to strengthen team capability.

Key Requirements

• Minimum 10 years’ experience in retail management, with at least 5 years in a senior leadership capacity within a hypermarket or large-format retail environment.
• Strong track record of achieving sales targets and improving store performance.
• Excellent leadership, coaching, and people management skills with experience leading large teams.
• In-depth understanding of retail operations, merchandising, customer experience, and financial performance metrics.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in retail management systems, POS, and data reporting tools.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to thrive in a fast-paced, high-pressure environment.
• Matric essential; tertiary qualification in Retail Management, Business Administration, or a related field will be advantageous.

Core Competencies of a High-Impact Retail Leader

1. Inspirational Leadership – Sets clear goals, leads by example, and builds high-performing, engaged teams.
2. Sales & Performance Focus – Understands key retail metrics (conversion rate, basket size, foot traffic) and knows how to influence them.
3. Operational Excellence – Drives store efficiency, ensures compliance, and delivers an exceptional in-store experience.
4. Customer-Centric Mindset – Champions service excellence and embeds a customer-first culture.
5. Team Development – Identifies potential, nurtures talent, and fosters growth through continuous learning and recognition.
6. Data-Driven Decision Making – Uses insights and KPIs to shape strategy and drive measurable results.

Bonus Attributes