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Job Purpose
Gathering and coordinating of all needed information to deliver effective and efficient service as per company policy and procedures.
Task and responsibilities
• Receiving of all new referrals and booking in appropriate facilities
• Receiving and screening/re-directing all calls to relevant staff
• Gathering of all patient information needed to open a new file and updating on Medemass & PMS system.
• Scheduling of patient’s appointments.
• Booking of hospital facilities for scheduled appointments
• Obtain medical aid authorisations
• Requesting motivational letters from doctors when needed by the medical aid for authorisation and timeous follow up
• Compile weekly rosters of all authorised studies and forwarding it to the technologist
• Providing patients with information regarding all studies as well as updating patients on the progress of their bookings and authorisations
• Creating and updating of patient’s virtual files on the PMS system. All patient information to be scanned and saved on PMS
• Assist with all patient queries when necessary
• Performs other clerical duties such as filing, photocopying, and collating on request from line manager
• Ensure that all administrative procedures are understood and followed.
• Communicate any changes with the administrative processes to the relevant staff.
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