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Key Responsibilities
- Coordinate patient scheduling, bookings, home visit logistics, and follow-up appointments
- Provide supportive communication with patients and families (non-clinical guidance)
- Organize records, maintain patient files, and assist with documentation
- Track patient needs and ensure timely updates to the clinical team
- Communicate with the doctor(s), caregivers, and external service providers as needed
- Assist with care navigation (e.g., organising equipment, liaising with home-care providers)
- Support end-of-life planning logistics
- Manage whatsapp groups, call logs, messages, patient queries, and practice communication channels
- Ensure compassionate, patient-centered interaction at all times
To apply immediately for this position click
here.
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Minimum Requirements
- Strong administrative and organisational skills
- Prompt, reliable, and efficient
- Excellent communication and people skills
- Ability to remain calm, respectful, and compassionate
- Basic computer literacy (email, spreadsheets, documents)
- GoodX experience beneficial
- Previous experience in admin, caregiving, customer service, community work, or medical reception is an advantage (not required)
- Ability to multitask and handle sensitive conversations
Personal Qualities
- Compassionate and patient-centred
- Calm, confident medical decision-making
- Professional boundaries and confidentiality
- Strong teamwork and communication
- Organised
- Prompt and dependable
- Confidential and professional
- Emotionally mature
- Compassionate, patient-centred
- Good follow-through
- Self-motivated and able to work independently
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