FT Contract - Customer Sales Representative (internal) - Johannesburg (Incl. Northern Suburbs) - South Africa

 3 MONTH FIXED TERM CONTRACT

Duties:

• Make outbound calls to prospective customers to promote the company's internet products.
• Handle inbound calls from customers interested in ISP or fiber packages, providing accurate product information and quotations.
• Identify customer needs and recommend appropriate packages or upgrades.
• Maintain detailed customer records in the CRM system and ensure all sales are accurately captured.
• Follow up on leads, quotations, and pending deals to ensure conversion.
• Meet daily, weekly, and monthly sales KPIs, including call volume, conversion rate, and revenue targets.

Experience and Qualification

• Matric (Grade 12) required;
• Diploma or Certificate in Sales, Marketing, or IT preferred.
• Minimum 5 years’ experience in a call center sales environment within a Telecoms or Internet Service Provider.
• Proven track record of meeting or exceeding sales targets.
• Experience selling Fiber, LTE or other broadband products.
• Proficiency in CRM systems
• Excellent communication, negotiation, and closing skills.
• Ability to work under pressure and manage high call volumes.
• Strong understanding of connectivity and technology concepts.