Permanent - Car Park Manager - Johannesburg (Incl. Northern Suburbs) - South Africa

Reporting to the Executive Manager: Commercial and Business Development.

4 x Reportees including 1 x Supervisor, 3 x carport administrators 

Duties & Responsibilities:

• Manage, operate, and maintain the various car park areas and their associated services in accordance with company policies and applicable regulations.
• Draft car park standard operating procedures and policies.
• Enforce authorized car park standard operating procedures and policies.
• Supervise the functions of the Parking Office.
• Manage all 4x4 and overnight parkers for subsequent statistical evaluation.
• Oversee the shuttle service operations within the car park.
• Log service calls with the golf cart service provider regarding the car park shuttle vehicles.
• Ensure the Designa Parking System and equipment are consistently in good working condition.
• Facilitate parking arrangements for large functions and promotional events.
• Reconcile car park free tickets (F4s).
• Reconcile daily car park cash revenue.
• Ensure all revenue generated by the car park is deposited daily.
• Manage payments of fines related to clamped vehicles.
• Control and purchase change as required.
• Liaise and consult with service providers regarding quotes and issues related to car park operations.
• Arrange the procurement of car park stationery and equipment.
• Approve car park purchase orders on Sage Intacct.
• Handle all parking-related queries and complaints.
• Investigate public complaints and queries received via telephone or email, and provide feedback as required.
• Investigate all car park-related incidents involving accidents, damage, theft, or loss, and submit a comprehensive report to management.
• Identify vehicles that have been abandoned in various car parks.
• Liaise with the Sheriff, SAPS, and other relevant authorities regarding the repossession or collection of abandoned vehicles.
• Liaise and manage E-Hailing service providers.
• Provide the Financial Manager with monthly car park credit card payment records and revenue reports.
• Submit monthly financial and operational reports to Car Park Executive Management.

Desired Experience & Qualification:

Grade 12 (Matric).

Degree in Business Administration / Office Management or equivalent.

Code B – Driving License.

Car Park Management experience - pref airports, will consider car park management experience with shopping centres and/or office parks

• Financial Literacy.
• Time keeping.
• Accuracy and Consistency.
• Computer Literacy in MS Office (Word & Excel).

Skills & Attributes:

• Ability to work under pressure, strategic decision making.
• Initiatives, good communication, administration, people and management skills.
• General Airport regulations, knowledge and experience.
• Problem solving.
• Performance and excellence driven.