KEY RESPONSIBILITIES
Team Leadership and supervision
- Lead, supervise and support a team of technicians.
- Allocate daily tasks, manage workloads and monitor performance.
- Provide guidance, training and coaching to develop technical skills within the team.
- Ensure compliance with company standards, procedures and service expectations.
Technical Expertise & Support
- Provide advanced technical support and act as an escalation point for complex issues.
- Assist with installations, repairs and system configurations when required (overflow or specialised tasks).
- Conduct quality checks on completed jobs to ensure systems function correctly and meet client specifications.
Installation & Maintenance
- Expert knowledge and hands-on capability in:
- CCTV system installations, fault-finding, and maintenance.
- Access control systems (installation, configuration, and upkeep).
- Electric fencing installation and repairs.
- Gate motors and related automation systems.
- Off-site monitoring equipment and technologies.
- Alarm systems and integration into security platforms.
Operational Coordination
- Plan and manage schedules, site visits and project timelines.
- Oversee stock levels, tools, and technical equipment requirements.
- Ensure accurate completion of job cards, service reports and technical documentation.
Customer & Stakeholder Interaction
- Engage professionally with clients on-site and remotely.
- Communicate job progress, technical findings and recommendations effectively.
- Resolve customer concerns and ensure high satisfaction levels.
Compliance & Safety
- Enforce adherence to health, safety and regulatory requirements.
- Identify and address risks, incidents, or safety concerns promptly.
- Ensure all work is completed according to legal, technical and industry standards.
- Maintain a clean, organised and safety compliant storeroom environment at all times.
SKILLS AND COMPETENCIES
Technical Skills
- Strong technical knowledge of CCTV, access control, alarms, electric fencing, and automation systems.
- Proven leadership and team management abilities.
- Excellent problem-solving and diagnostic skills.
- Strong communication and customer service skills.
- Ability to multitask, prioritise, and meet deadlines.
- High attention to detail and quality control mindset.
- Good IT skills, including creating email accounts, managing shared drives, and basic system administration.