Responsibilities:
Leadership & Operational Excellence
- Arrive at work 20 minutes before shift start to prepare alongside management.
- Lead by example in attitude, punctuality, and professionalism.
- Ensure completion of daily tasks and administrative duties accurately and on time.
- Communicate effectively with staff and Head Office teams.
- Enforce all company policies and procedures.
- Proactively manage and prevent stock loss.
Store Oversight
- Open and close the store reliably and securely.
- Take full accountability for all in-store cash and stock.
- Execute all lawful instructions from Head Office accurately and timeously.
People Management & Development
- Effectively manage and develop all store employees, including new hires and promotions.
- Create and implement succession planning and staff development strategies.
- Conduct counselling and disciplinary procedures when necessary.
- Identify and coach underperforming staff to meet performance standards.
- Monitor staff progress, assign tasks, and conduct timely follow-ups.
- Oversee and mentor the Stockroom Controller.
Stock Receiving & Stockroom Management
-
Ensure all stock receiving protocols are followed:
Verify truck seal is intact and resealed appropriately.
- Confirm packing list and box quantities match.
- Oversee return of IBTs, recalls, empty boxes, pins, tags, and fixtures with proper documentation.
-
Supervise the unpacking process:
Ensure PLUs and quantities match box labels and packing lists.
- Address shortages or overages with Head Office promptly.
- Ensure accuracy of PLUs and pricing.
-
Oversee accurate tagging of stock:
Apply correct hard/soft tags per pricing requirements.
- Log tagging details in stockroom book.
- Ensure stock is processed and moved to sales floor within 24 hours.
-
Maintain an organized stockroom:
Label all boxes with PLU, quantity, and sample.
- Enforce standards for storage (no boxes under 10 units).
- Keep lay-byes hung and ordered.
Replenishment & Merchandising
- Showcase new stock samples to team during morning meetings.
- Liaise with staff and management to assess floor stock needs.
- Ensure continuous replenishment of shop floor stock.
- Maintain clean, well-merchandised, and fully stocked floor displays.
Stock Management
- Utilize sales reports to monitor best sellers and zero-movement items.
- Maintain proper size curves and quantities on best-selling stock.
- Ensure stock flow from backroom to floor is optimal.
- Manage and return warehouse rejects (15+ items) by the 15th and last day of each month.
- Ensure hangers are sorted by style, extras returned, and boxes flattened and returned.
Customer Service & Sales Oversight
- Approve and oversee all customer-related transactions such as refunds and exchanges.
- Address and resolve customer complaints and queries effectively and professionally.
Administrative Functions
- Manage payout processes and maintain accurate payout records.
- Generate and file daily/weekly reports appropriately.
- Complete daily cash flow records.
- Set daily staff targets and follow up on performance.
- Report sales and performance metrics to Head Office.