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Main Job Purpose:
- To manage all aspects of the business unit and achieve agreed budgeted and Strategic objectives.
Stock Management & Buying Controls:
- Ensure that the store has a full range of appropriate products to suit the needs of the consumer both retail and wholesale.
- Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed.
- Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers)
- Stock purchases to be in-line with ROS (Rate of Sale)
- Ensure all products have a P.I. label and at least 1 Shelf Talker on every module.
- Ensure promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker.
- Ends planners (Visible in GM’s Office) in accordance with Supplier activity, income collected and generically positioned.
- Ensure that cleanliness and high hygiene standards are maintained throughout the store.
- Top 20 suppliers’ performance & review meetings- to be scheduled monthly and forward planning to be completed in terms of activities/ promotion/ Ad hoc income and Cycle deals on products for the purpose of marketing the products on leaflet
- Selling and income on ends to be negotiated, claims signed and income recorded on Income Statement- End Income recorded as other income
- Purchases buying Ratio’s to be in line with Sales- Stockholding not to exceed 4.5 weeks
- Signing-off all purchase orders and receipts on a daily bases.
- All GRV’s to be checked- Monitor Input GP by line and invoice/ SOH/ in accordance to daily & weekly Purchase Budget.
- Ensure that all claims are claimed against supplier e.g. Tallies, over-pricing, Supplier contributions, Ends, Shorts and returns.
- All returns to be monitored closely e.g. Expired stock, swell allowances and returns to suppliers for overstocks and damages
- Weekly SPM to be completed in order to track opposition pricing- action accordingly.
- Top 200 lines company Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product.
Marketing:
- Build supplier relationship through interaction and dealings.
- Identifying of lines for promotions & price setting in accordance with market pricing.
- Grow market share through interaction with customers, community, suppliers and trading partners.
- Visiting of customers: Visit top 20 customers weekly and do bulk dealing through sharing marketing trends and ideas.
- Look at the area demographics and LSM groups that you do direct marketing too. (Know your customers.)
- Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & sms’es.
- Promote Stockvels & Christmas Stamps through-out the year.
- Arranging of supplier activities on weekends e.g. Wet Demos
Daily Budgeting, Sales, Reports, and Targets:
- Ensure that daily sales budget is monitored very closely and achieved.
- Monitor and action Daily Traders Contact List, Sending of SMS`s and Faxing of Traders specials.-Look at returning orders and measure performance.
- Daily floor walks and Actioning- set targets daily, weekly and monthly. Follow-up daily and increase store standards.
- Meeting of deadlines on financial info, reports & Promotional activities.
- Monitor customer buying- buying card customers & customers “open to buy’s” in terms of available credit facilities.
Loss Control:
- Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc)
- Ensure that shrinkage is managed through doing daily hazard counts.
- Ensure that 2nd checks are done at receiving and recorded in 2 nd Checks Management book.
- All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action.
- Ensure that all till shorts are eliminated and action taken where required.
- Ensure the temperature checks are done as instructed and checked by management.
- All service department stock takes to be completed weekly and any shorts/ overs to be actioned.
- All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned.
- Spot Checks to be performed on till points and shorts/ overs to be actioned.
- All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.
- Follow all Opening and Closing security procedures.
- Save keeping of all administrational books. Books needs to be in secure place
Customer Service:
- Attend to customer queries and resolve them as promptly as possible.
- Ensure pamphlets are distributed on time and effectively.
- Spend adequate time on sales floor to know customer needs and become the face of the business unit.
- Adequate scheduling of staff on sales floor and Front Line in order to give customers good service.
- Staff cost in line with agreed budgeted %.
- Stock availability and fair price at all times
- Interaction with community- drives & involvement
- Customer Friendly staff at Till points
- On-going Customer service training
Safety and Hygiene:
- Ensure that the store adheres to all safety and health laws. (Occupational
- Health and Safety Act.)
- Ensure that the store is always kept clean and pleasant for all.
- Maintain Forklift licences and renewals by staff member.
- Do Weekly vehicle inspections for faulty and worn parts/ tires that may cause accidents.
- Pest Control-maintain high levels of hygiene on sales floor, bulk stockrooms, and fridges.
Safety and Hygiene:
- Ensure that the store adheres to all safety and health laws. (Occupational
- Health and Safety Act.)
- Ensure that the store is always kept clean and pleasant for all.
- Maintain Forklift licences and renewals by staff member.
- Do Weekly vehicle inspections for faulty and worn parts/ tires that may cause accidents.
- Pest Control-maintain high levels of hygiene on sales floor, bulk stockrooms, and fridges.
HR Management:
- Ensure that all staff understands what is expected from them.
- Lead by example and Motivate staff daily.
- Proper Leave schedule & plan accordingly.
- Time management
- Staffing- short times, Staff scheduling and Overtime.
- Comply with current basic conditions of employment.
- Act with-in “Limits of Authority” e.g. staff employment, dismissal, CCMA,
- Retrenchments, Increases and commissions paid.
- Manage staff grievances promptly and correctly.
- Practice goal setting in every area of the business and review monthly.
- Ensure compliance to all HR policies and procedures.
- Train staff adequately in every area of the business.
- Measure Productivity: Review staff structure monthly and monitor sales by staff member.
Finance
- Administration: - Ensure that all Cash safety procedures are followed daily e.g. Cash pick-ups,
- Cash Drops, Cash Pay-outs and Cash Collections.
- Cash Flow management- payment of expenses & stock.
- Sign-off daily Cash-up report confirming Cash Deposited, Expenses paid out, suppliers paid COD, Transport Expenses, Debit & Credit cards transactions,
- Till shorts & Overs, Bank shorts & overs & Petty Cash.
- Ensure that all cash deposits balances daily with actual cash banked
- All Credit Cards balances daily with actual slips/ speed point transactions
- Control all expenses by signing off all Sundry orders and final invoices
- Ensure accuracy of Income statement detail and performance against budget.
- Ensure accuracy of rebate & other income on monthly income statement.
- Ensure all payments are signed off by the appropriate personnel before making any payment.-Within “Limits of Authority”
- Weekly monitoring of age analyses on Debtors customers- act in accordance to agreed terms with customer.
- New customer credits & terms in accordance to “Limits of Authority”
- Complete Monthly Transport Income statement measuring profitability of delivering of goods.
Systems and Procedures:
- Comply with all systems and procedures.
- Monitor all sales below cost daily. Action accordingly.
- Daily Sales report to be checked and signed off with supporting
- documentation for day-end.
- Discount reports to be checked daily to check for any un-authorised transactions.
- All Refunds and Overings to be checked and signed off with day-end report
Stock Takes:
- Perform stock take preparations.
- Ensure that stock takes are done in accordance with agreed CPA and Budgeted Cost
- Perform accurate stock take
- Variance reports to be scrutinized and actioned accordingly
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