Main Job Purpose:
- To manage all aspects of the merchandise procurement function within the store for store operations.
Stock Management & Buying Controls:
- Ensure that the store has a full range of appropriate products to suit the needs of the consumer both retail and wholesale.
- Ensure that the store is well merchandised and according to rate of sale and that top 250 lines are in stock at all times & ticketed.
- Ensure Stock Card System & Supplier Cycle Sheets are well maintained and used with all Suppliers and all products. (Direct and UMS Suppliers).
- Stock purchases to be in-line with ROS (Rate of Sale).
- Ensure all products have a P.I. label and at least 1 Shelf Talker on every module.
- Ensure promotions are correctly merchandised and pricing in place, with correct P.I. label and all Promotional Products have a Shelf Talker. Ends planners (Visible in GM’s Office) in accordance with Supplier activity, income collected and generically positioned.
- Top 20 suppliers’ performance & review meetings- to be scheduled monthly and forward planning to be completed in terms of activities/ promotion/ Ad hoc income and Cycle deals on products for the purpose of marketing the products on leaflet.
- Selling and income on ends to be negotiated, claims signed and income recorded on Income Statement- End Income recorded as other income.
- Purchases buying Ratio’s to be in line with Sales- Stockholding not to exceed 4.5 weeks.
- Signing-off all purchase orders and receipts on a daily basis.
- All GRV’s to be checked- Monitor Input GP by line and invoice/ SOH/ in accordance to daily & weekly Purchase Budget.
- Ensure that all claims are claimed against supplier e.g., Tallies, over-pricing, Supplier contributions, Ends, Shorts and returns.
- All returns to be monitored closely e.g., Expired stock, swell allowances and returns to suppliers for overstocks and damages
- Weekly SPM to be completed in order to track opposition pricing- action accordingly.
- Top 200 lines company Report to be completed weekly in order to track Costs, Selling, SOH and average Rate of Sale by product.
Marketing
- Build & Maintain supplier relationship through interaction and dealings.
- Identifying of lines for promotions & price setting in accordance with market pricing.
- Grow market share through interaction with customers, community, suppliers and trading partners.
- Visiting of customers: Visit top 20 customers weekly and do bulk dealing through sharing marketing trends and ideas.
- Look at the area demographics and LSM groups that you do direct marketing too. (Know your customers.).
- Constant Floor and Customer interaction to ensure that “understanding” of the customer is known and the market understood.
- Promote aggressively via Leaflets (Suppliers, Price, Product, Range & leaflet competitions), Local Radio advertising & sms’es.
- Promote Stokvels & Christmas Stamps through-out the year. Arranging of supplier activities on weekends e.g., Wet Demos.
Daily Budgeting, Sales, Reports, and Targets:
- Daily floor walks and Actioning- assist in setting targets as the management team for daily, weekly and monthly. Follow-up daily and increase store standards.
- Meeting of deadlines on financial info, reports & Promotional activities. Monitor customer buying- buying card customers & customers “open to buy’s” in terms of available credit facilities.
Loss Control
- Ensure that losses of all kinds are under control. (Minimize damages, expired stock etc)
- Ensure that shrinkage is managed through doing daily hazard counts. Ensure that 2nd checks are done at receiving and recorded in 2nd Checks Management book.
- All Empties Controls to be in place and stock counted daily with identifying variances by line with corrective action.
- Ensure that all till shorts are eliminated and action taken where required.
- Ensure the temperature checks are done as instructed and checked by management.
- All service department stock takes to be completed weekly and any shorts/ overs to be actioned.
- All Airtime & Cigarette counts to be completed weekly and any shorts/ overs to be actioned.
- Spot Checks to be performed on till points and shorts/ overs to be actioned.
- All security 2nd checks at front end to be monitored closely and action to be taken against staff members who defaults on incorrect invoicing.
- Follow all Opening and Closing security procedures.
- Save keeping of all administrational books. Books need to be in secure place.
Customer Service:
- Attend to customer queries and resolve them as promptly as possible.
- Ensure pamphlets are distributed on time and effectively.
- Spend adequate time on sales floor to know customer needs and become the face of the business unit.
- Stock availability and fair price at all times.
- Interaction with community - drives & involvement.
- On-going staff training on Products for Customer service training.