Permanent - Senior Business Systems Analyst - Johannesburg (Incl. Northern Suburbs) - South Africa

DIVISION & DEPARTMENT:  IT – Business Systems

ROLE OVERVIEW:

The Senior Business Systems Analyst (BSA) drives business and system analysis across the company's enterprise platforms, ensuring the delivery of scalable, efficient, and value driven technology solutions. This role leads requirement definition, solution alignment, and cross-functional collaboration to support strategic projects and large scale system changes. The Senior BSA also coaches intermediate and junior analysts and contributes to process maturity and best-practice adoption within the IT department.

KEY PERFORMANCE AREAS:

Lead complex business and system requirement analysis - End-to-end clarity and alignment with business and technical stakeholders 

Produce detailed BRDs, user stories, workflows, data requirements, and interface specs - Documentation is accurate, complete, and approved 

Drive solution design and support architectural discussions - Solutions aligned to business objectives and system landscape 

Support and influence product backlog prioritisation - Priorities reflect business value, risk, and strategic objectives 

Coordinate with Developers, Testers, Vendors, and Architects - Requirements understood and delivered effectively

Lead UAT planning and oversight - Smooth UAT execution and resolution of defects 

Ensure traceability and governance across full SDLC - Full lifecycle documentation and change traceability 

Identify and drive process and system improvement initiatives - Measurable improvement in system and process efficiency

MINIMUM SKILLS AND KNOWLEDGE REQUIRED:

Bachelor's degree in Industrial Engineering, or related field 

Professional Business Analysis or Product Certification (CBAP, AAC, CSPO, SAFe PO/PM) advantageous

Strong understanding of Agile and SDLC methodology 

5+ years’ experience as a Business or Systems Analyst in a complex IT environment

Background –industrial engineering advantageous.

Key areas - strong in Business Processes, documentation, and innovation.

Preferred personality – inquisitive personality, independent – go getter, dependable and innovative.

Proven delivery of medium-to-large systems and digital transformation initiatives

Advanced capability in requirements elicitation, business process modelling, and solution design 

Experience with enterprise systems, integrations, and cross-platform business processes 

Advanced proficiency in Jira, Confluence, and similar tools 

Strong facilitation, cross-functional collaboration, and stakeholder engagement skills 

Demonstrated ability to coach and guide analysts 

Strong analytical thinking, problem-solving, and communication skills

REQUIRED COMPETENCIES:

Advanced Business and Systems Analysis 

Strategic and Critical Thinking 

Technical Acumen and System Integration Knowledge 

Stakeholder Engagement and Influence 

Process and Data Modelling 

Mentoring and Knowledge Sharing

UNIQUE WORK CONDITIONS:

Works across multiple enterprise platforms and business units 

Leads analysis across concurrent strategic initiatives

Occasional after-hours support during go-live or critical UAT