REPORTING TO THE QUALITY SECTION LEADER
JOB PURPOSE:
To coordinate quality standards, processes and procedures in the Quality Department.
JOB FUNCTION:
Quality Administration:
Distribute tasks on behalf of Quality Section Leader as required and follow up to ensure deadlines are met
Participate in ad-hoc projects as required by the Quality Section Leader
Coordinate internal and ISO audits in time (including corrective and preventative actions and business process review)
Load incidents on SHEQSYs
Oversee job file allocations to Inspectors
Evaluate and review business processes related to quality issues for adherence and corrective actions
Quality Document Management:
Compile customised data books for each project, international/order in liaison with departmental personnel as per project requirements
Quality of documentation meets required standards and quality objectives of the company
Receive all documentation required from stakeholder in time
Maintain document management system (Sharepoint) to ensure effective coordination of documentation
Customer/Stakeholder Liaison:
Receive and coordinate all internal and external customer complaints
Load complaints onto SHEQSYs
Set and attend meetings to resolve high risk complaints
Investigate and close customer complaints according to process and SHEQSYs requirements
Visit production and supplier as required to review production/assembly processes for corrective actions
General enquiries are handled to (internal & external) customer’s satisfaction
Compliance:
Adhere to quality and safety standards (self and team)
Maintain quality management system in work area as per departmental standards
Issues most recent policies and procedures used in the division
Reporting:
Coordinate quality implementation month end reports and verify and correct information as required for monthly management report
Prepare reports in required format
Inform Quality Section Leader of critical issues with regards to business process deviations and corrective actions
Include trends and frequency in customer complaint reporting
Review and report on SHEQSYs related incidents and innovations