Job Purpose
- The Despatch Clerk - Collections is responsible for coordinating and handling the release of customer orders collected directly from the warehouse.
- This role ensures that all outgoing goods are correctly prepared, packed, and documented, and that customer collections are handled efficiently and professionally.
Key Responsibilities
Collections Coordination
- Manage the flow of customers and drivers arriving to collect orders.
- Verify customer details, order numbers, and collection documentation.
- Ensure correct items are issued to the correct customer or transport provider.
Order Preparation & Verification
- Retrieve and stage customer orders for collection.
- Check that orders are complete, correctly packed, and accurately labelled.
- Perform final verification against pick slips, invoices, or delivery notes before releasing goods.
- Report any discrepancies or shortages to the supervisor immediately.
Documentation & Record Keeping
- Ensure all required paperwork is completed, signed, and routed appropriately.
- Capture dispatch information on the system promptly and accurately.
- Maintain accurate logs of all collected orders.
Customer Service
- Assist customers and drivers in a professional and courteous manner.
- Provide accurate information regarding collection times, procedures, or order status.
- Escalate customer concerns or delays to the supervisor / manager when required.
Housekeeping & Compliance
- Maintain a clean, safe, and organised collections/dispatch area.
- Ensure compliance with company SOPs and dispatch/collections procedures.
- Use all equipment (pallet jacks, trolleys, etc.) correctly and safely. If you see any damage to any of our equipment it is your responsibility to report it immediately.
General Support
- Assist all your colleagues and other departments when required.
- Perform any ad hoc duties as assigned by your Supervisors or Managers.