Key Responsibilities
Sales Performance & KPI Management
- Maintain and update weekly sales dashboards
- Track individual sales performance vs targets
- Monitor pipeline activity (quotes, opportunities, conversions)
- Monitor pipeline coverage vs monthly sales targets, identify gaps and flag risks early
- Prepare monthly performance packs for management
- Follow up with Sales Engineers on commitments and actions
Quote & Opportunity Management
- Monitor outstanding quotations and ageing
- Proactively follow up with Sales Engineers on high-value quotations to improve conversion
- Follow up internally to ensure quotes are completed on time
- Ensure correct margins and pricing structures are applied
- Track quote conversion ratios per salesperson
- Assist in improving quote quality and consistency
- Maintain CRM accuracy and data hygiene
Pricing & Commercial Control
- Maintain pricing model including discount structures
- Approve discounts within mandate
- Escalate non-standard pricing requests
- Support tender and large quote preparation
- Track GP% trends across customers and products
Sales Meetings & Coordination
- Prepare weekly sales meeting packs
- Record minutes and track actions
- Ensure accountability on previous commitments
- Coordinate quarterly reviews and planning sessions
- Assist with sales campaigns and initiatives
Customer & Internal Support
- Act as coordination point between sales, procurement and management
- Help unblock internal delays affecting customers
- Identify process inefficiencies and propose improvements
- Assist in onboarding new sales staff with systems & processes