REPORTING TO THE – SALES MANAGER APPLICATIONS ENGINEERS
JOB PURPOSE:
Sales and marketing of process equipment as well as technical support for commissioning, operating and maintenance of installed machines, repairs and spares. The role includes coaching/mentoring junior colleagues.
JOB FUNCTION:
Administration:
Ensure all expenditure submissions, reports, and checklists are completed accurately and within required deadlines. Maintain effective administrative processes that support operational efficiency and compliance.
Customer Service:
Respond promptly to client requests while providing technical support, training, and operational guidance. Identify improvement opportunities and resolve non-compliance issues to enhance customer satisfaction and equipment performance.
Marketing:
Conduct market research to identify opportunities and support business growth. Deliver client presentations and promote solutions using relevant marketing and point-of-sale materials.
Quality and Safety:
Ensure adherence to QA/QC standards and all safety procedures in line with company and legislative requirements. Support the development and maintenance of operating and maintenance documentation.
Sales:
Support the achievement of quarterly and annual sales targets through client engagement and accurate reporting. Assist with quotations, tenders, and equipment data validation to strengthen business opportunities.
Team Support:
Provide guidance, coaching, and technical support to Process Engineers and colleagues. Promote knowledge sharing and collaboration to strengthen team capability.
Test work:
Collaborate with R&D to conduct technical test work and evaluate results. Review and interpret reports to support product development and operational improvements.