Permanent - External Sales Representative - Nelspruit - South Africa

Purpose

• To drive increased sales through new business development and building strong customer relations.

General Description:

• The External Sales Representative will be responsible for managing existing customers, acquiring new ones, and fostering strong relationships by providing technical support, addressing complaints, and resolving warranty claims

Key Areas of Responsibility in This Position include Amongst Others:

GP target and budgeted figures 

• Pursue and gross profit margins of 27% and PBIT% of 10% against previous year 
• Submit market analysis reports weekly, including opposition activity and feedback

Grow market share with current customers 

• Grow company market share by 20% 
• Increase overall sales 20% 
• Expand automotive sales 20% 
• Strengthen renewable energy

Reduction of branch warranty claims 

• Ensure warranty claims are minimized 
• Ensure claims adjudication is concluded within 48 hours of receipt

Reporting 

• Maintain weekly reporting 4DX 
• Maintain weekly reporting call reports 
• Maintain weekly reporting call plans 
• Report on customer visits as per the list allocated to you.

Customer Relations 

• Optimise relationships between customer and internal stakeholders  Maintain visibility on customer credit limits 
• Provide product training to customers 
• Visit customers per call cycle 
• Maintain visibility on debtor's days, ensuring they are less than 45 days by taking ownership of own accounts.

Qualifications and Minimum Requirements:

• National Senior Certificate/ Equivalent qualification 
• Electrical Engineering/ Auto-electrical qualification would be an advantage 
• At least 4 years of experience in a similar position 
• Knowledge of the battery and renewable energy sectors 
• Knowledge of the automotive replacement parts market 
• Proven track record of success in achieving sales targets, driving revenue growth, and expanding market share
• Strong understanding of market dynamics, customer needs, and competitive landscape 
• Excellent negotiation, communication, and interpersonal skills, with the ability to influence sales 
• Proficiency in CRM software, sales analytics tools, and Microsoft Office suite 
• Willingness to travel as needed to meet with clients, attend industry events, and support sales initiatives 
• Strong business acumen, analytical skills, and problem-solving abilities 
• Commitment to customer satisfaction and building long-term relationships with key accounts

Specific Knowledge and Skills Required:

Knowledge: 

• Strong understanding of the mining and automotive industries, including market dynamics, customer needs, and competitive landscape 
• CRM System, sales analytics tools, and Microsoft Office & PowerPoint.