FT Contract - Inbound Controller: Import – Export - Johannesburg - South Africa

The Inbound Controller: Import – Export is responsible for managing and controlling the end-to-end flow of imported and exported goods for LG Electronics. This includes shipments to the LG warehouse, direct deliveries to clients from port, and distribution centres. The role ensures all shipments are accurate, compliant, cost-effective, and executed on time in line with SARS customs regulations and company standards.

Key Responsibilities

1. Pre-Shipment & Trade Coordination (Import & Export)

• Communicate with international suppliers and export partners to confirm:
• Goods readiness
• Packaging and labelling standards
• Shipping deadlines
• Verify and apply correct Incoterms (EXW, FOB, CIF, DDP, etc.)
• Book transport with freight forwarders (sea, air, road, rail)
• Request, validate, and manage shipping documentation prior to departure

2. Import & Export Documentation and Customs Clearance

• Manage all customs documentation via the Pantos GSI system
• Ensure customs clearance is completed prior to:
• Vessel arrival (imports)
• Cargo departure (exports)
• Prepare, review, and archive SAD500 declarations
• Ensure accurate completion of export documentation, including:
• Commercial Invoices
• Packing Lists
• Bills of Lading / Air Waybills / Sea Waybills
• Certificates of Origin (SADC, EUR1 where applicable)
• Export permits and licenses (where applicable)
• HS tariff classifications and customs values
• Ensure compliance with:
• SARS Customs & Excise Act
• Exchange control requirements (where applicable)
• Support SARS audits and inspections
• Apply working knowledge of customs stops, border police inspections, and NRCS requirements
• Liaise with clearing agents on queries, inspections, SAD500 amendments, and discrepancies
• Update internal systems with customs clearance status

3. Shipment Tracking & Control

• Track shipments from origin to final destination
• Monitor ETD, ETA, delays, route changes, and transhipments
• Proactively communicate shipment updates and risks
• Conduct daily follow-ups with clearing agents, transporters, and clients

4. Warehouse, Inventory & Delivery Coordination

• Maintain accurate stock control of containers and inventory
• Ensure timely receiving of inbound containers
• Coordinate unloading, receiving, and delivery schedules
• Process direct deliveries within the sales system
• Book deliveries with customers and transporters upon receipt of POD/IOD
• Verify goods against documentation and report discrepancies

5. Client & Internal Support

• Liaise with clients regarding:
• Import and export orders
• Delivery and collection schedules
• Shipping and customs requirements
• Sales-related queries
• Issue resolution
• Maintain professional and effective communication

6. Cost Control & Performance Monitoring

• Monitor and control freight, demurrage, detention, and storage costs
• Support cost optimisation initiatives
• Track KPIs, including:
• On-time delivery performance
• Customs clearance lead times
• Cost variances
• Documentation and SAD500 accuracy

Key Requirements

Qualifications

• Matric (Grade 12)
• Qualification in Logistics, Office Administration, or a related field (advantageous)

Experience

• 2–5 years’ experience in import and/or export operations
• 2–5 years’ experience in a similar inbound or trade role
• Knowledge of customs processes and the Customs & Excise Act
• Understanding of prohibited and restricted goods

Technical Skills

• Experience with GSI system
• Familiarity with ERP systems (SAP, Oracle, Dynamics or similar)
• Exposure to WMS and TMS systems
• Strong MS Office skills (especially Excel, Word, Outlook, PowerPoint)
• Good command of English (written and spoken)

Soft Skills 

• Ability to work independently and within a team
• Strong attention to detail
• Excellent planning and organisational skills
• Effective communication and negotiation abilities
• Strong problem-solving and decision-making skills
• Results-driven and goal-oriented
• Good time management
• Professional email and telephone etiquette
• Willingness to work extended or irregular hours when required