Reports to Procurement Lead
Department: New Business
Section: Procurement
Job Summary:
The role is responsible for ensuring the efficient & timely movement of goods through the supply chain. The role focuses on managing the entire process from order receipt to final delivery, ensuring that shipments are delivered on time, within budget, & meet the quality standards. The Expeditor coordinates with suppliers, transportation providers, & internal teams to track & expedite orders, resolve issues, & keep clients informed about delivery progress
Key Responsibilities:
Order Management & Expediting:
Monitor and track shipments from origin to destination, ensuring all orders are processed & delivered on time.
Confirm receipt of POs & verify delivery schedules with suppliers & transportation providers as well as receipt of goods with customers to ensure acknowledgment.
Coordinate with internal teams to ensure timely dispatch & arrival of goods.
Update & maintain records of delivery schedules, statuses, & related data on SAP & order tracker.
Expedite urgent orders & resolve delays, ensuring that the goods reach clients on time.
Communicate with clients on shipping progress, expected delivery dates, and any changes to the schedule.
Coordinate the completion of customs documentation for international shipments, as required.
Supplier and Client Coordination:
Maintain strong relationships with suppliers & transportation companies to ensure timely deliveries & resolve issues quickly.
Work closely with suppliers to prioritize orders, track order fulfilment & confirm delivery dates.
Resolve order delivery disruptions, including delays, shortages, & quality issues with suppliers & OEMs.
Proactively provide clear communication with clients about the status of their orders & delivery timelines.
Ensure proactive & effective communication to clients whenever delivery dates are impacted.
Query Resolution:
Address & resolve procurement-related queries in accordance with company procedures & timelines.
Resolve queries related to purchase order quantities, damaged, incorrect shipments & MSDS's.
Collaborate with team members to identify root causes of any delays & inefficiencies in the process & recommend corrective actions.
Ensure that all queries allocated are tracked & resolved timeously in a cost-effective & efficient manner.
General / Administrative:
Maintain an auditable document trail in accordance with established procedures & company standards.
Regularly retrieve & update expediting reports to ensure they reflect the most current information.
Update tracking reports and ensure they are always up-to-date
Perform any additional tasks as requested by the team leader, that contribute to the overall objectives of the team.
Health, Safety & QMS:
Ensure that all QMS requirements of your role are adhered to & there are no non-conformances.
Ensure that you comply with all SHE policies & procedures & participate is problem solving & improvement activities
Key Performance Indicators:
Supplier PO - Delivery confirmation Turnaround Time
Client PO confirmation Turnaround Time
Query resolution Turn-around-Time
Client Satisfaction surveys (%)
Supplier Satisfaction surveys (%)
Zero workplace safety incidents reported
Number of One-on-Ones held with team leader