General Description:
Reporting to the Sales Director, the incumbent will be responsible for the promotion, sales and support of the company’s products and services to key end-users and distributors in Central and/ SADC markets.
The core responsibilities will include, but are not limited to the following:
- Develop and promote sustained sales growth to achieve company sales objectives in Central Africa.
- Achieve sales and profitability in line with individual sales targets and company objectives.
- Visit and meet customer regularly to understand their requirements and providing necessary solutions.
- Build relationship with key personnel (decision makers) within a customer’s
- Prepare presentations and proposals to communicate value proposition, including proper review of customer specifications and commercial requirements.
- Conduct market development plans and implement weekly activities aimed at growing the market share.
- Coordinate and resolve customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future.
- Assist the finance department in collecting unpaid debts.
- Co-ordinate and communicate with other departments within the company.
- Ensure completion of customer satisfaction reports
- Ensure that the ERP system is utilized to maximum possible extent.
- Maintain accurate customer database to ensure effective account management.
- Continuously acquire new skills to stay up to date to the latest best practices.
- Advise customers of product developments and special promotions
- Represent the company at exhibitions, events and demonstrations when required
Working Conditions:
- Required to travel to any customer in the African continent, with focus on Central Africa or SADC.
- Be required to work during normal operating hours, 08:00 to 16:30 Monday to Friday.
- Some flexibility is allowed to fit in with the requirements of the employee’s Manager.
- Be required to work reasonable extra hours from time to time as circumstances dictate.
- Be prepared to travel during non-working hours sometimes to respond to customer requirements.
- Intensive travelling outside of South Africa.