Job Purpose
- The Despatch Clerk - Couriers are responsible for coordinating and handling the release of customer orders collected directly from the warehouse by courier companies.
- This role ensures that all outgoing goods are correctly prepared, packed, and documented, and Courier Guy or customer courier collections are handled efficiently and professionally.
Key Responsibilities
Collections Coordination
- Manage the flow of customers couriers and courier guy drivers arriving to collect orders.
- Verify customer details, order numbers, and collection documentation against bookings made.
- Ensure correct items are issued to the correct customers, courier or transport provider.
- Do the bookings for collections on the online booking system as needed.
- Assist with returns at the returns counter when needed.
Order Preparation & Verification
- Retrieve and stage customer orders for collection.
- Check that orders are complete, correctly packaged, and accurately labelled.
- Perform final verification against pick slips, invoices, waybills, or delivery notes before releasing goods.
- Report any discrepancies or shortages to the supervisor immediately.
Documentation & Record Keeping
- Ensure all required paperwork including waybills are completed, signed, and routed appropriately and timeously.
- Assist with queries in this department as required.
Customer Service
- Assist couriers and other drivers in a professional and courteous manner.
- Provide accurate information regarding collection times, procedures, or order status.
- Escalate customer concerns or delays to the supervisor / manager when required.
Housekeeping & Compliance
- Maintain a clean, safe, and organised courier dispatch area.
- Use all equipment (pallet jacks, trolleys, etc.) correctly and safely. If you see any damage to any of our equipment it is your responsibility to report it immediately.
General Support
- Assist all your colleagues and other departments when required.
- Perform any ad hoc duties as assigned by your supervisors or Managers.