The Debtors Team Leader is responsible for overseeing the accounts receivable function, ensuring effective debt collection, accurate debtor account management, and strong cash flow performance. The role involves leading and supporting the debtors team, maintaining customer relationships, monitoring credit risk, and ensuring compliance with company policies and procedures. The successful candidate will combine strong credit control expertise with leadership capabilities to drive operational efficiency and team performance.
Key Responsibilities
Debtors Management
- Maintain and reconcile debtors' accounts and ensure account accuracy.
- Capture, allocate, and reconcile customer payments timeously.
- Monitor customer accounts and follow up on outstanding balances.
- Escalate overdue, high-risk, or problematic accounts in line with company procedures.
- Prepare and submit monthly debtors reports, aging analyses, and management information.
- Ensure compliance with credit control policies and procedures.
- Support the management of credit insurance processes where applicable.
Team Leadership
- Lead, coach, and monitor the performance of the debtors team.
- Provide guidance and support to team members in resolving debtor-related issues.
- Conduct regular performance reviews and identify development opportunities.
- Ensure workload is appropriately distributed and managed within the team.
- Promote a collaborative, service-oriented, and high-performance culture.
Reporting and Administration
- Ensure accurate record-keeping and maintenance of debtor information.
- Prepare reports for management on collections, outstanding debt, and risk exposure.
- Liaise with internal departments and external customers to resolve account queries efficiently.
- Drive continuous improvement within debtors and collection processes.