The Service Technician (PCO) is responsible for the delivery of high quality pest control services in line with RI standard operating procedure (SOP) and safe work procedures (SWP) at the required productivity rates. This is to ensure that the client experiences service excellence. The Service Technician is also to provide good customer care fulfilling the customer needs and thereby building the relationship between the company and the customer and supporting customer retention and portfolio growth
Requirements:
KEY WORK OUTPUTS & ACCOUNTABILITIES:
- Provide quality pest control/management service in line with SOP and SWP
- Achieve standards of productivity as set by the company
- Follow route and service plans to show compliance to plans set by the business
- Retain existing clients through service excellence and identify growth opportunities through leads
- Comply with the company's Code of Conduct.
- Effectively use service tracking tools that are specified by the company
- Compile necessary documentation for client and the office after service is completed
- Advise client on housekeeping, stacking and proofing requirements
- Comply with legislation and regulations as set out in Act 36 of 1947
- Ensure equipment and vehicle is maintained and clean at all times
- Carry an adequate range of pesticides (compliant to the APL) and equipment, necessary to deliver service
- Always apply Pesticides according to label instructions
- Ensure that good stock control principles are followed
- Ensure the company vehicle and image is protected at all times
- Ensure the usage of the correct Personal Protective Equipment
- Ensure company and client Health & Safety requirements are met.